As part of your application process for US Visa Stamping at a US Consulate or US Embassy, you need to use the US Visa Appointment Online booking system at ustraveldocs.com. The actual online appointment booking system is redirected to the country’s specific appointment booking websites such as USVisaScheduling.com, CGI Federal website, or USVisaAppt.com
Sometimes, some users, when creating the profile or going through the process on these appointment booking websites, they get the error “Your personal details match the profile which already exists in our database…“. You cannot proceed further without resolving that error. In this article, we outline the reason for the error and how you can get it fixed.
“Your personal details match the profile which already exists in our database” Error
In the below section, we will discuss the reason for getting a US Visa appointment booking error “Your personal details match the profile which already exists in our database”. Details about why it occurs, and what are the common solutions as suggested by previous users who got the same error.
What is the Visa Profile Match error? When do you get it?
After you create your profile on any of the US Visa Appointment Booking websites and when you are entering your personal data in the relevant section, such as your Passport Number, you may get the error that says like below:
‘Your personal details match the profile which already exists in our database. The user id of that profile is “XXXX”. If you created this profile in the past and forgot your password, please use “Forget your password?” function on the login screen. if this email isn’t familiar to you, please contact our helpline through Provide Feedback option in the left menu or by sending the email to our helpline. Please don’t forget to attach the scanned copy of your passport data page to your feedback message/email.’
Below is how the above error appears on USVisaScheduling.com website
Below is the screenshot of the above error as it appears on ustraveldocs.com website.
Reason for Error “Your personal details match the profile which already exists in our database..“?
You would get this error because your passport number matches another profile that already exists on the US Visa Appointment Booking websites. The US Visa appointment booking website usually creates a unique profile based on passport number and when it gets a new profile request for the same passport number, it shows this error. Below are some of the common reasons that you can end up in this situation.
- Someone other than you Booked an Appointment for you: In the past when your US Visa appointment was booked, someone else created a profile for you and used your personal details to book your appointment. This usually happens in cases such as H1B, H4, L1, L2, or other visas, when the employer books the appointment on behalf of their employees. This could be your current company or the previous company that you worked for, which created this profile and booked your appointment. It could also be in cases where you used an agency or an agent to book a visa stamping appointment.
- Forgot Previous Email: It could also be that, you have created a profile in the past and you forgot that email login and have created a new profile now and using that to book an appointment.
In a nutshell, the main reason for the error is a duplicate profile that exists based on your passport number. Now, let’s look at how to fix the error.
You may also check details for different errors: Your Request cannot be processed and User Cannot be Created
How to fix the “Your personal details match the profile …” Error?
Below are some of the solutions to fix the profile exists error. Some are based on the feedback from USTravelDocs, some are based on users’ experiences.
Some of the options below look different depending on the US Visa Appointment Booking Website you use. So, check for the relevant option on your appointment booking website.
Option 1: Submit Query on the Portal using Feedback Option
You should reach out to the customer service using their Feedback/Requests Option on the website. This will appear after your login. It looks different on different websites. We have put in how it looks on both websites for your convenience.
How to submit feedback option on USVisaScheduling.com website
After you log in, on the left hand side, You need to click on the option that says “Feedback/Requests”. Below is a screenshot of how it looks on USVisaScheduling.com
After this, you will get an option to open a new case. Click on the button that reads “Open a New case”. You will get a small form, in that select “Problem” Option and then enter description of your error. This will reach the customer service and you will get solution.
Below is how the same looks on the USVisaScheduling.com website.
How to submit feedback option on Portal.USTravelDocs.com website
When you are on the error screen, you would also see an option on the left-hand navigation that says “Provide Feedback” as shown in the below screenshot.
Below is the screenshot of how it looks on Portal.USTraveldocs.com
After you select that option, you will get a form that has two options. One is you need to select the reason for feedback from the dropdown. In that, you should select “Online System Errors“. Also, you have the option to add an attachment, you should add a copy of your passport that has your details. Both the front and backside of the passport with your biographic info and address information. See the below screenshot on how it looks.
In the Comments section, you need to write two sentences saying you do not have access to the previous email and you are not associated with your company or agency and now doing the appointment booking on your own. You need to give the current email ID that you want to use.
Once you submit this form, you should hear back from them within 48 to 72 hours. You would get an email confirmation from them. Once you get confirmation, you can login with the given new email ID and you can check the profile by the ‘update profile’ section on the left-hand navigation. You can verify the passport and other info there. If any mistakes, you can update them there.
Option 2: Contact your Employer or agency and ask to remove your details
You can contact your employer or agency, who have booked your appointment in the past, and ask them to remove your passport and profile info from that. This may or may not be possible if you are not working with the company and it can be a hassle to chase others. But, this is an option for you to try though if you have access to the people who booked your previous appointment. This is the fastest as there is no need to wait if you get hold of the person or company.
Option 3: Call Customer Support and ask to Merge Profiles
Depending on the website you used to book an appointment, you must call the relevant customer service and ask them to merge profiles. They will ask you to again email and submit proof for this so that they know that you own the passport. This is more or less like the first option.
- For USVisaScheduling.com India, you can call customer service with the details at https://www.ustraveldocs.com/in/en/contact-us
- If you are using USTravelDocs.com website, check the relevant contact us page for that country.
What was your experience trying to solve the error? Share your experience in the comments below.
You can also check out details of other common errors like “Error occurred while loading a Visaualforce Page” or “Your Group Size is Larger than current allocation”
I got the same duplicate error “Your personal details match the profile which already exists “ I have written to CGI and given the a new email id…. Once I receive a confirmation from them do I create a new account by inputting a new username and the new email ? Or what would be my next steps.? Any assistance would highly be appreciated
When they map your unused email wait for 24 hrs to reflect otherwise, you will get same error. After 24 hrs of the profile being mapped to your unused email create unique user id , try to avoid famous names in the user name. create password security questions… verify email and then login again.
Now when you use your new mapped email id it will automatically pull your all info …
Even I am facing the same problem and waiting for 8 more hrs..Hopefully it will get reflected.
This is working.
I am holding a B1/B2 visa now I am trying to schedule an appointment for F1 visa , do I need to schedule in the existing user name id . If yes how do I do it ?
I tried creating a new user I’d , but I am getting the error stating your details exist in our data base .
How do I go about this ?
Please note in my previous B1/ B2 , I was a dependent. My cyber was the primary applicant .
Please help as I need to schedule the interview for spring 2025 intake .
Thanks
*father
Moiz,
You should be able to merge the accounts. Call the customer service, they will help you.
I am going through a similar problem I am an F1 student with a valid visa till 2028 but i had an approved leave of absence this semester but I plan on returning in January I have a new SEVIS ID and i-20 . But I need to ask them if i need to renew my visa. But i am unable to contact any consulate or even book an appointment as my profile matches a similar profile. What should i do?
Hey Kumar,
I hope you are doing well. I am facing the same issue. Where can I find their conatct info?
Hello Sam,
I am also on the same line ,do you get any resolution ?
which number should i call?
I was able to get this fixed recently by emailing support-india@usvisascheduling.com
Most folks do copy paste reply. Might have to create multiple tickets before which one good guy can resolve the issue. Please include screenshot of the error and passport to reduce the back and forth 😉
which number can I call you
Please help. I accidentally created more than a profile on CGI.
Original one shows “Your personal details match the profile which already exists in our database.” It says it will be frozen for up yo 72 hours.
The second account asked me to upload passport only for account transfer. Submitted.
Now I cannot proceed with both accounts. I have sent an email to support.
How long does it take for CGI account transfer? Or this case can I access my first profile after 72 hours?
Jenny,
It is pretty straighforward as they can merge. Call them, it is faster.
What is the Travel Docs Customer Care Service Number? Please share.
Chiranjeevi,
It varies by country. If you are looking for India, check US Visa Scheduling Contact Number India
ur problem been solved ?
i have the same problem and waiting gor their reply
Hello All,
I am the primary applicant(H1) , i have two sons on H4. When i try to create a new profile for one of my son it throws an error: A user with the specified username and/or email already exists. Please choose a unique username and unique email. I contacted customer care and provided unused email id they have updated the email id, but still throws the same error.
For other kid we had the same issue initially, after updating email id in the system by customer care, we were able to create a profile with no issues.
Did anyone encounter the same issue? Please suggest on this.
Hi,
How can i delete a user profile all together on the CGI page. I mistakenly selected a wrong country for the interview. I tried creating a new profile with a new email but kept been taken to them old profile.
Joshua,
Call the customer service, that is your best bet. The system issues are hard to sort out by yourself.
How can I call the customer service. Do you have any specific number.
i called them. but its just operator information. No actual person answers a call . what should be done
Pls create different profile for each dependent , save the dependent UID which will be on the top right of profile , then log out.
Log in to Primary applicant and add that dependent via search UID of dependent.
Hi Joshua,
I did the same mistake. Can you please tell me how you fixed it? I am super worried
Hi,
I am applying for L1 B from my employer. In DS 160 confirmation visa type is correctly showing as L1 but in the visa appointment confirmation page it’s showing as L2 B. Also while scheduling visa appointment I have been qualified for interview waiver after answering the given questions as I have a valid B1 visa.
But I am worried about the visa class discrepancy in the appointment confirmation thought it’s showing rightly in the DS 160. Can anyone please help?
Hi,
I just removed my spouse details by mistake and unable to add it again as it says email already in use. I tried different email and it shows a mismatch.
Here I cannot use the other ways of creating profile with dependent details. Because my husband will be the primary applicant H1 . Please someone help me to fix this.
It would be a great help and I really appreciate it.
Thanks,
Mounika
Hi Mounika,
Were you able to solve the problem, I am facing exactly same issue
Hi mounika
I am also facing same issue how to resolve it?
Anyone figured out how to correct this? I am also facing this issue.
I’ve forgotten my US VISA account’s security question answers.
What should i do to regain access to my old account?
Hi,
In the process of creating the profile for my dependents (H4 visa- wife, kids), I followed the followed steps and encountered some issues. Can some one help
1. I did not use my primary H1 user profile at all
2. I created a profile for my spouse
3. I have added my kids as dependents to my spouse profile
4. While adding I realized I entered some incorrect data for one of my son, and tried to correct it. But could not
5. So I have used the option delete and add/ close application and start new.
6. As a result, I have encountered error message “Your personal details match the profile which already exists in our database”
7. I reached out to customer care, via feedback/ msg, and they suggested to create new profile for the dependent, with mail iD that I used for him
8. As instructed I was able to create a different profile for one of my son
9. I paid the fee for my spouse and one kid in the profile I created for my spouse and booked the slots
10. When I am trying to pay the fee for the dependent profile that I created I am not getting the option to select the payment type option option. It shows claim receipts options. In payments options , summary , number of applicants is 1, total fee – 0 (205usd)
11. Can any one help please
Hey I am in the same boat.
Did u manage to resolve the issue if so how?
Hello ALL,
I am adding the same comment again because I just realized it is a huge chain of messages and I am not where if my message will get mixed with other messages or how it will be displayed.
Let me explain my problem and please let me know if anyone has a solution to this. Your help is very much appreciated.
I made an account on the US Travel Docs website in order to proceed with my H1b application. The time you create your profile, you are supposed to add your complete given name. The first time, I made an account, I forgot to add my complete given name as “Rutuja Kiran” AND I added my given name as “Rutuja” followed by my surname. I made another huge mistake which was selecting the wrong category for my visa. I referred to a video and like an idiot followed the video. Seems like I left my brain inside my closet. Lol! And then I went ahead and made the payment. Later I realized that I selection I made was not for my h1b category.
My Lawyer said that I should close the application and start a new one with the correct information. I did that!!
BUT NOW, it gives me the same error message “Your personal details match in our database etc etc” I tried adding the case on the website but I am not getting any proper response from them. I just got a message in the morning stating that we cannot delete your profiles. So I have asked them if can we merge the profile OR please let me know what can we do further. I am waiting for their response.
So, in this case, what do you think I should do ???? I am really looking for a big-time solution and trying to search for it everywhere. It would be REALLY helpful if you or anyone can help.
Thank You.
Hi,
Just call the helpline number. They can resolve it over call. They did mine the same way. They will just be asking the number which is their on the top right corner of the portal just on the side of your name in brackets. And they will make some changes in their system. They resolved mine in 10 minutes.
if you are in USA call on (703)-520-2239 between 8:30 PM – 4:30 AM MST.
You might have to dial it couple of times before it connects.
Trying to reach them on this number since 2 days. Call just drops, no ring, no automated voice message when during this time. Outside this time, there is an automated voice that says, you have reached us at the wrong time. Feeling absolutely helpless.
This used to work but now nobody is answering the call … what can you do
Hi Rutuja
Let’s try one work around.
Create a new profile with different email ID, try to create an application, it will definitely throw the error as “Your personal details are matched with existing profile”. Not create a feedback saying that duplicate profile issue, Provide new unused email ID(this is going to be 3rd email ID), your UID number (displays next to your profile name), Passport number. Also, please attached your passport front and back pages, your profile home page (combine all into single PDF).
Remember, this support system looks like maintaining by an AI, so you may notice the responses from the support team sometimes may not relate to your actual ask. Keep the information in the feedback query crisp and clear, do not wring longer paragraphs.
Regards
Ganesh
I am facing the same difficulty for the profile of my wife for paying visa fees etc. Have requested on the visa portal for removing this profile but to no avail. The visa authorities have so far not responded.
I got replay from customer care after 10 days and they said to close any application and i will be able to update it but even after doing so, I can’t update the profile name
Yes I am facing such issue in which the Dropbox interview was successful for my father and mother who was dependant had to get back passport and reapply for interview. The problem is that no show update on the previous appointment is required to get the MRV receipt attached to new profile and arrange interview
But for over 12 days it is still pending, inspite of following up almost once in 2 days ( i.e giving 48 hours for the team to fix after a follow up). Loosing hope of getting this fixed. Any chance that the responsible team will act on my case and email and follow up? Anything else that needs to be done?
me too struggling with the same situation, unfortunately I have made spelling mistake in the first name while creating the profile, it is not allowing me to correct it or no reply from customer service through email also. they are simply closing the case.
Any idea how this can be resolved.
Please let me know if you have any solutions for this.
Yea, this people don’t provide resolution and simply closing the case. We had two cases where first name needed some correction, they fixed on one case and on other they said please proceed with your scheduled appointment and they will take care of it, so there is no consistency here. In one case they fixed profile name is not reflecting on applicant name so that is another thing. I don’t know what kind of system/portal they are running on backend but its not consistent or reliable. The customer service is giving you same cookie cutter answer that “I have highlighted your case to concern team and we don’t have any update yet” and other time “We have glitch in the system” then I am like then fix the !@#$ thing as people’s immigrant visa (or nonimmigrant) are depending on this so fix it for love of god.
Hi Viny
Now when I try to move further without adding dependent in my dad’s profile I get error saying ‘Something went wrong’. Same is the case in my mom’s profile. Any idea?
Hi Madhurima,
I’m trying to add a dependent back after removing them. Were you able to fix this issue?
Hi Madhurima,
Try logout completely, clear the cache and temp files and then try again OR try using firefox in private mode or chrome incognito. IF that does not work then close the application and start new one.
And remember that OFC can be done at any one of the 5 center regardless of your VAC location.
Hope this helps,
I am not able to add comment separately so just replying here.
For all those who are facing issue with adding the dependent again and not able to do so, here is the solution.
1. Do not add dependent in primary profile.
2. Create a separate profile for dependent using the same email id that you used when you were adding them in the primary profile.
3. Once the profile is created, go to the profile on the top right corner, there you will see a section of contact email. Enter primary applicant email address there and continue application.
4. Pay the fees and book appointment.
I have been able to book appointment for my mom successfully. Hope this helps.
Please not do not create multiple profiles for dependent. It will result in biodata lock issue. Just create one using the email id you were using when you added them in primary profile.
Hi Madhurima,
I have added my mom as dependent on my dad’s profile but deleted as I flipped her first and last names. Then I tried to add her again with another email id as the first email id was not taken. However, I was unable to add and the error says user already exists. For the first email id of my mom , received an email from US travel docs to sign up. Signed up and it pulled all my mom’s information. The first and last names are locked and flipped. What is the best course of action further ? Should I close the application and start a new one ? Or any other approach?
Thanks in advance!!
SG
For name correction you will have to call customer care. Closing and starting new application won’t do anything as you will see the same details.
HI Madhurima,
Were you able to book same day and time appointment for your mom as your father.
Manish
Yes I got same time and date for my parents.
I was struggling with this, thank you so much Madhurima, this worked for me.
Hi Madhurima,
So will I have to create 2 applications using this method?
1 for me primary H1B holder and another for my wife H4?
hey, thanks for the input.
So this means that its no longer a group interview, its individual application right?
HI , Can i know the customer care number to solve the same issue?
If they close the case there should be a resolution in the case, look at the bottom left of your case notes history.
IF you made typo in error while creating profile, its ok they ask you to go to your scheduled appointment anyway and there you can tell them. They will check your pp and DS160/260 confirmation number and your personal details anyway and they will know that its typo.
In our case they fixed the profile name BUT the applicant name is not reflecting changes because when you create profile first time by registering there it will pick same name (first and last) and run with it while you complete your OFC appointment application process, so even if you ask them to change name and if they did change its still not going to be reflected in your “applicant” name, look at the OFC appointment confirmation print out page you will see.
So don’t worry at this time.
Hope this helps,
Hi Viny
So I was able to schedule appointment for my father. I am on payment page in my mom’s profile. I tried paying using the same card that I used for my father but transaction failed.
Do you know what email id I have to mention for my mom while making payment? I mentioned the one I am using to login to her account. Any idea? What to do here to successfully pay the fees?
Hi Madhurima,
Transaction failed is system issue, payment is not processing, you can re-try again in hr later, try clear/clean cache, temp files etc etc and give it a shot. Also try different credit card if you have one but I don’t think that’s is related to this system, the payment processing is different. In my case I didn’t pay anything as we paid way back in mid 2020.
Same for me as well, anybody has any idea ???? Please let me know
Its the new cgi portal .
Hello Vinoth,
I had the same issue. I forgot to add the complete given name on my profile as per my passport. My lawyer said to close the application and start a new one. I did that but I couldn’t move forward since my details are now saved in the database. What did you do in your case??? I believe your solution would definitely give me an insight into the problem.
Hi Vinoth
Did you get any solution for it? I had the same issue with my dependent. Please answer this.
Any update
Im in the same boat, is your issue resolved ?
(BIO DATA lock issue and PAYMENT TYPE drop down issue)
In the new portal if you create the primary applicant (emaild 1); and added the dependents using different email IDs (emaild 2 and emailid3) and made the payment without creating separate profiles for dependent by using (emaild2 and emaild3)..You can’t book the appointment and will throw the systemError.
Issue 1 ->SystemError when select a date to schedule an appointment.
Solution – Make sure to create sperate dependent applicant profile with email ID used to add into primary applicant If any mismatch in these profiles data, email IDs we cannot process further. Please reach customer care and avoid all your Eng/developers Idea to correct yourself..
Issue 2-> if dependent profiles need to be removed from primary applicant..
Solution ->
1. recreate application in primary applicant profile instead of removing the dependents. This is best option..
2. Even after schedule an appointment, or after the payment through primary applicant along with dependent fees.
3. Please avoid duplicate profiles to be created with same BIO DATA – it will be nightmare to get solution with back office; even customer care cannot fix the issue..
Issue 3 -> if dependent profile accidentally removed from primary applicant.
Solution ->
1. First thing is never remove dependent profile from primary applicant. Once you remove dependent profile from primary applicant and you can’t add back.
2. Try for recreating application.
3. Any corrections with profiles; please reach customer care to solve the issue.
Issue 3 -> “BIO DATA LOCKED issue” and “PAYMENT DROP DOWN” will not show based on below three conditions.
1. Multiple (duplicate) applicant profile creation with same BIO DATA.
2. Too many tries with dependent profile to recreate application to schedule an appointment.
Solution 1->
1. wait for 48 – 72 hours. If accounts can be unfrozen.
2. If the wait period not resolved , below are the steps and longer process. And need multiple follow-ups with customer care and back office team. Elapsing time too much..
a. First create the case with specific details of dependents from the primary applicants.
b. Case Subject and description – “Dependents applicant profiles” separately created and having “bio data locked issue” and couldn’t proceed further to update email address. Could you please unlock the accounts to update email address.
a. Please mention all these in the case description.
i. And added dependent profile for my spouse and child.
a. Spouse (login ID)
a. Passport No – “xxxxxxx”
b. Full Name – xxxxxxx
c. DOB – xxxxxx
d. Email – xxxxxxxx (used earlier)
e. UID – xxxxxxxx
a. Child (Login ID)
b. Passport No – “xxxxxxx”
c. Full Name – xxxxxxx
d. DOB – xxxxx
e. Email – xxxxxx – (used earlier).
f. UID – xxxxxxxxx
ii. Attache – all the screen shots for the bio data lock issue, payment option drop down, passport details of dependents.
b. Call customer care and provide the case details; once the accept they assign the case to back office.
c. Wait for the update – May take couple of hours or day/2 ( follow up with them again to highlight the case/issue with concern team)
d. Once the account unlocked; they can update the email IDs for dependent profiles (Get ready with new email IDs); so we should wait until they unlock the dependent profiles.
e. The last step – call customer service
f. And create NEW case from primary applicant ; to update new email IDs for dependent profile and let them know the dependent profile unlocked.
a. SUBJECT – update new email IDs for dependent profile
g. Case Description – Provide step 3, i and ii all details again in the new case, along with new email ID information.
h. Create another case to delete the duplicate profile – Must be valid reason. So, BIO DATA lock issue only can resolve by cleaning these.
i. Once customer care updates the new emails wait for 4 – 24 hours.
j. Create new dependent profiles with new emails ID.
k. You can move on further with payment options to retrieve since new email ID mapped with UID ->mapped to the original payment receipt which already paid.
l. And add dependents into primary applicant by using new email ID..the payments would retrieve now for dependents, since UID ->mapped to the original payment receipt which already paid.
I also deleted my mom’s details from my father’s profile by mistake (for b1/b2). Sent email couple times also trying to call them but not getting any response? Anyotherway I can get a response from them?
I just need to add my mom’s details again with the same email id ( I am getting error email id already exists use a unique email.id). Please help what to do.
Going through the exact same problem for my mom’s application. Please let me know if you were able to get a solution!
I am having the same Issue. Please let me know If you are able to resolve the issue and how?
Hi Sushanth, Were you able to get this issue resolved?
After getting stuck for more than 30 days and opening multiple cases with customer support. Finally I am able to process with my dependents with below steps :
1. Create Fresh Account of dependent the way we created for primary applicant. Use the same email id for account creation which you have used for your dependent while you were trying to add him/her in your profile.
Follow the same process of account creation/security questions.
2. When you will login and will start your application , it will fetch you details from the main applicants form and will let you progress.
3. I was able to complete my form but on payment page it was showing (0) amount to be paid.
4. This time opted for the option , close your application and start again from the left side menu.
5. When we closed the application and started the new , it fetched all the information previously entered and let us process . Payment page was also successfully showing the correct amount to be paid.
Hi Geeta,
I am in the current situation where I removed my mother’s(dependent) profile from my father’s(primary) and now I am unable to add it back. I followed your steps and was able to create a profile for my mother but based on your steps it seems like you are continuing a separate application for your dependent as the primary now? Is there a way you were able to link your newly created profile as a dependent to your original primary applicant application?
Thanks
Piyali
Thank you Geeta. This is very helpful. I am able to add dependent now in my primary account.
I am also having the same Issue. Please let me know If you are able to resolve the issue and how?
Hi,
I had the same issue earlier with a dependent profile where I entered wrong name (due to autofill) , and the below approach worked for me:
I created a new dependent with correct name this time, just add one blank space in the passport (Ex: A123 4567 ), in the middle (at the end did not work for me) of the passport number. This will allow you to create a new profile for your dependent. After the profile created, I removed the space. I’ve the profile ready now, will see how it works out with rest of the process (visa fee, appt yet to be done).
Once you reach the final payment page, click back to the “manage dependent” tab. You will find no blank space available now. Click on “Application home,” then click on “Continue application,” and proceed with your dependent’s profile for payment.
Before making the payment, you can also verify from your primary account whether your dependent has been added to your profile.
This process worked for me. I hope this will work for you too.
Hi Madhurima,
Don’t bother them at all. I was in similar situation. Here is what you need to do.
On that error message you will see something like that saying “Your personal details match a profile which already exists in our database. The User ID of that profile username_yyyy_e-mail_address. If you created this profile in the past and forgot the password, please use the ‘Forgot your password?’ function on the login screen. blah blah blah blah.
– All you have to do is register your mom on the website, use username as indicated before _e-mail address and use that very same e-mail address listed in that error message (you have to do e-mail verification so make sure you have access of that e-mail address because system will send you code),
– You will setup pwd and security question and all.
– Once you set that, system will go back to login screen,
– You will now login with username and pwd you just set along with answers for your sec questions.
– Once you are in, your mom’s all information will be there as it is (since you have added her before successfully and then her profile was deleted, her all info such as dob, pp #, pp issue/exp date, DS-160/260 confirmation and all should be there as it is), you click on continue application and finish it and should be able to schedule an appointment fine.
– You can open two browsers (in one browser login with your dad username and pwd and second browser login with your mom) and then you can schedule same date and time for OFC appointment for both.
– Your mom don’t have to be in your dad’s profile, this system do not differentiate that anyway, for system they all are applicants who needs to do bio-metrics.
And on OFC appointment date they both can go together and get bio-metrics done. AFAIK, you can do OFC appointment with any one of the 5 IV location in India regardless of your VAC interview (i.e. visa interview which will be closer to your home state).
Hope this helps,
Hi Viny
Thankyou so much for responding. I had created a separate profile for my mom but when I try to continue application it says no primary applicant found for this dependent. I used the exact email id which I used when I added her as dependent in my dad’s profile.
Hi Madhurima,
IF you see your all mom’s info there as it is when you login using newly created account (with same e-mail address) then what you can do is go back and login with your dad’s profile username and pwd and see if you have option to close the application and start again, it should be showing up on top left side. IF you can do that then do it, FYI it will cancel the appointment IF you have scheduled for your dad but don’t worry as I said you can do OFC at any IV location. Once you close the application, start new one and put your dad info there and chances are good that your mom’s info should be listed under dependent and should be as it is, BUT IF you had tried to add her back (after deleting her profile first time) using different e-mail address then you have bit bigger issue where you have to ask these people to either merge both profiles of your mom OR ask them to change ONLY e-mail address of first profile and you will tell them the e-mail address you have used second time, that way original profile info will be as it is except e-mail address and then you should be able to add your mom while in your dad’s profile. IF in case you are not able to add her back under your dad then don’t worry, scheduled your dad appt again and then logout and log back using your mom’s profile and it should have detached your mom’s profile from your dad because you closed old application and started new one but still couldn’t add her even you see her profile under your dad and then you should be able to continue your mom’s application and should be able to pick same date and time as your dad and schedule appointment.
Hope this helps,
Hi, I had the same issue earlier and the below approach worked for me:
I have a workaround. Create a separate email ID for your dependent and sign up with the new email ID on the USVISASCHEDULING website. While filling in the initial information, just add one blank space (Ex: A5547786 ) at the end of the passport number. This will allow you to create a duplicate profile for your dependent.
Once you reach the final payment page, click back to the “manage dependent” tab. You will find no blank space available now. Click on “Application home,” then click on “Continue application,” and proceed with your dependent’s profile for payment.
Before making the payment, you can also verify from your primary account whether your dependent has been added to your profile.
This process worked for me. I hope this will work for you too.
Portal is not allowing to continue with individual application as well due “no primary applicant error”. Individual application way for dependent at least for H4 is also not working. Did you do something for this or were you lucky for kind of dependent visa you have?
It may not t work if dependent is following primary applicant under different visa category, for ex primary applicant is H1 and follower/dependent are on H4 because during application process you have to select visa category for each applicant.
Hi Ajay, Vinny,
I am also in same situation. I tried all these steps but at the end getting same error of “no primary applicant found”. My case is B1/B2 application for my Mom & Dad. Was trying to add Mom in Dad’s profile. First time I got her added successfully but later I deleted her details to correct some details and then it’s only struggle of adding her again. Please let me know if you get any workaround. Thank you.
Hi Viny
So I was able to schedule appointment for my father. I am on payment page in my mom’s profile. I tried paying using the same card that I used for my father but transaction failed.
Do you know what email id I have to mention for my mom while making payment? I mentioned the one I am using to login to her account. Any idea? What to do here to successfully pay the fees?
I am facing the same issue. How did you move away from from below error
Your personal details match a profile which already exists in our database. The User ID of that profile is
Hi Viny,
Let me explain my problem and please let me know if you have a solution to this. I am not sure if the comment will get posted or private, but if goes public, anyone’s help is appreciated.
I made an account on the US Travel Docs website in order to proceed with my H1b application. The time you create your profile, you are supposed to add your complete given name. The first time, I made an account, I forgot to add my complete given name as “Rutuja Kiran” AND I added my given name as “Rutuja” followed by my surname. I made another huge mistake which was selecting the wrong category for my visa. I referred to a video and like an idiot followed the video. Seems like I left my brain inside my closet. Lol! And then I went ahead and made the payment. Later I realized that I selection I made was not for my h1b category.
My Lawyer said that I should close the application and start a new one with the correct information. I did that!!
BUT NOW, it gives me the same error message “Your personal details match in our database etc etc” I tried adding the case on the website but I am not getting any proper response from them. I just got a message in the morning stating that we cannot delete your profiles. So I have asked them if can we merge the profile OR please let me know what can we do further. I am waiting for their response.
So, in this case, what do you think I should do ???? I am really looking for a big-time solution and trying to search for it everywhere. It would be REALLY helpful if you or anyone can help.
Thank You.
I am facing the same issue. Did you get any solution for this? Please let me know . It would be highly appreciated
Hi Miserable-Knee785 ,
Thanks for taking the time to share your inputs!
What about minor name correction in primary applicant name? Forgot to add kumar/bhai in firstname, went through application process, all dependents info are there and correct and all. Appointment is scheduled fine, but can’t edit first name now.
Appreciate it.
system has lots of issues like this. support is too bad and they are not responding. ALso they are not picking the call as well. Very sad state.
same problem for me. error occurred whenever I am trying to fixed the slot for drop box appointment. no proper customer service is there.
Hi Swaminathan,
Yea, same situation here. You can select other IV location and should be able to schedule OFC appointment. OFC can be done at any one of the 5 location in country.
It appears that Mumbai IV is having bigger issue when you select in drop down list. I got same cookie cutter answer saying “please logout and try again later” and I am like been there done that, I have used 3 different browsers, cleared cache or temp date, also used private mode or incognito and its same issue again and again. So the customer service is dead end, they may not know full picture because either lead or level II or III is not telling them truth. These customer service people are keep telling you that this site is managed by US Govt official, ITS NOT, state dept/NVC has no business with this site otherwise we wouldn’t be in this situation at all, classical example is CEAC portal where people fill up DS160/260, they never have this issue. CEAC gives you two chance to take a look, review it and edit/modify/delete it IF needed and then ask you to sign it and once its sign its done vs this site has no such thing. This site is third party contractor named cgi federal which is uk based who has contract from state dept.
Anyway hope this helps,
I am getting this error when I try to add a dependent (I had added them before but had to remove them due to some error). I haven’t created a separate profile for the dependent but still I’m getting this error. The helpline, email, and live chat are not helpful since no one seems to be monitoring it.
I am.in the same boat too. Were you able to find a solution. Customer service just doesn’t respond.
Still facing the issue. Haven’t heard back from anyone in more than 10 days.
Me too. Please let me know when you are able to solve the issue.
Me to facing the same issue almost a month. Not sure where to go..
Hi Bala,
I have posted solution for folks who had profile added before successfully and then deleted and now they can’t add them back. Take a look at that.
Hope it helps,
If we create separate profiles for SPOUSE and kids and Primary. Can we go interview together all at a time ? if we have an appointment on the same date and time.
Are they call at a time for all together? Please suggest
Hi GT,
Use the solution that I posted on this forum. As long as you haven’t tried to add dependent back second time using different e-mail address then you are in good shape. Usually when you create primary applicant profile and put all info then you start adding dependent/follower that’s where it ask unique e-mail address and what this people system doing is creating some type of profile at backend so if you had added them successfully it should be there. First thing you want to try is close the primary applicant’s application and start brand new one and when you start brand new application all those follower/dependent profile will be automatically listed there and you can start adding them one at a time (it will ask pp #, dob etc etc all info again just to make sure they are same). I did same and when I closed primary application and started brand new one I was able to see all dependent/follower profile listed and was able to add them back successfully. I couldn’t add one more dependent because I had add first and then deleted it and then I tried to add again using different e-mail address (because system was telling that e-mail is already used) and that created two profile/place holder at backed and I had bit bigger issue so I called and ask them and they changed ONLY e-mail address of FIRST profile and removed FIRST e-mail address and put SECOND e-mail address and asked me to try after 3 hr and I tried after 9 hr and then I was able to see profile but still couldn’t add it back and the error message is such a useless as it tells you userid as FirstLastname_YYYY_e-mail address and you try to do forgot pwd and see if you can login using dependent profile and it does not work (and customer rep will tell you try that and they don’t tell you what the hack is my username). So what I did is after 7-8 days I thought to register it again using same e-mail address that I used second time and used FirstLastname_YYYY (YYYY is your birth year) as username, set pwd and sec question and was able to login fine and was able to complete application and schedule appointment (was able to pick same date and time as primary applicant+other dependent). Another weird thing is that while in primary applicant profile I CANNOT select any date for mumbai IV no matter what date you pick BUT I can pick any other IV and pick any date so I picked other IV and went ahead. And on that individual dependent profile I CAN select any IV including mumbai and schedule it so go figure.
Currently their system is down for maintenance.
Hope this helps.
Hi Viny,
I have the same issue with the portal. At first, I created an account in my dad’s name and then in the process added my mom as a dependent to the primary applicant. Everything was going smoothly till this problem arose, I deleted my mom as a dependent for my dad’s application as I did not have a clue whether I had entered the right passport number and then the issue started when I was trying to add back my mom it says “A user with the specified email already exists. Please choose a unique email.”. I thought adding her back with a different email address would resolve the issue, so I created one and tried to add it back, then another issue arose saying “These details have already been allocated to another email address”. Now, I can’t proceed with adding the dependent using any of the email addresses. I tried closing the application and starting a new one, but even though I started a new application, it attached the dependent to the application. It’s been a month since I’ve been trying to reach out to them with feedback, email, and calling them. I haven’t heard back anything from them. Could you please let me know how to resolve this issue? Thanks in advance!
Hi Sathvik,
Since you had added her before and then deleted and then tried to add her back again using different e-mail address and when you put her pp, dob and all info it will tell you that your personal details matched with existing user etc etc. Re-read that message, it will give you username and e-mail address (which will be first e-mail address you used when you successfully added her first time). All you have to do is use that username and same e-mail address to re-register your mom and set pwd and sec questions and all, once you do that then you will login using that new username and pwd and you will be able to continue her application and schedule OFC appointment fine. Remember that you are NOT doing this in your dad’s profile, you are doing this in your mom’s profile where you first time added her. Since the visa cat for mom and dad is same you should be able to do it fine. IF by any chance it says can’t find dependent (which it shouldn’t because mom/dad visa are individual, not like F4) then go back to your dad’s profile using his login, close his application and start again. IF you see your mom’s profile visible under dependent then click Add on it and see what e-mail address its showing there, IF its showing second e-mail address then you have to use second e-mail address for her re-registration. I was in exact same boat, so I called them and they said they changed e-mail address of first profile to e-mail address of second profile and I was able to re-reg using second e-mail address and it fetched all info and I was able to complete OFC appointment.
And even you have two profile now (one for mom and one for dad) you can schedule their appointment using same date and timing. Keep in mind that IF you had issue selecting one specific IV from drop down list, it will continue to error out saying “an error has occurred” generic message, in that case you can select different IV for both and pick date and time and go that IV and get OFC done. Don’t waste time trying to pick same IV location.
Hope this helps,
Hi Viny, does this mean the profiles are separate and mom and dad has to attend different interviews ? Is this not a group appointment ? Sorry, I am confused with scheduling on both sides as I thought only primary applicant has to schedule one on behalf of dependent as well ? Appreciate your inputs.
Hi Vinay,
Seeing so many feedback from you so really thought of getting answers from you.
I’m in same boat but with different visa type for primary applicant and dependent.
1. I started with primary applicant profile ( Visa Type = H1B).
2. Added dependent and removed it as I had selected wrong Visa Type for dependent ( I had selected H1B for dependent instead of H4).
3. Tried to again add Dependent but got ‘Email already exist’ error.
4. Tried to add dependent with different mail ID. System lets you proceed further to fill personal details but once you click on submit I again got error ‘Personal details matched with already existing profile in the Database’.
Now I’m stuck at this point. What should I do?
Note – Pls note visa type for primary applicant = H1B and for dependent = H4. Both are different.
I have the same issue. Are you able to solve it using Mr. Viny’s solution.
I have a workaround. Create a separate email ID for your dependent and sign up with the new email ID on the USVISASCHEDULING website. While filling in the initial information, just add one blank space (Ex: A5547786 ) at the end of the passport number. This will allow you to create a duplicate profile for your dependent.
Once you reach the final payment page, click back to the “manage dependent” tab. You will find no blank space available now. Click on “Application home,” then click on “Continue application,” and proceed with your dependent’s profile for payment.
Before making the payment, you can also verify from your primary account whether your dependent has been added to your profile.
This process worked for me. I hope this will work for you too.
IN addition to passport number I also added space in the end of date of birth to work around this error. this solved the issue
Hi, is it resolved? Have you followed the solution posted by Viny? I am in a similar boat and appreciate any inputs.
I am facing the same issue. Did you get any solution for this? Please let me know . It would be highly appreciated
Hi
I am facing the same problem for one month.
our personal details match the profile which already exists – US Visa Error.
Can you advice me how to resolve this
Mail to support-india@usvisascheduling.com , they will respond in 1 or 2 business days,
the other mail address(support-india@ustraveldocs.com) shared in the form above is not working and you will not get any response from them.
Harish
I have sent email to them multiple times. Not getting any response. I am also trying to contact them via phone but it always says line busy.
Do they actually answer to our queries? Any other way I can reach out to them? Please help.
Preeti
Any luck in getting this issue resolved? I am stuck and not getting any response from customer service?
Hi Preeti,
Same issue but I was able to fix it. Check my other post. That very same error message tells you what to use to re-register again on this site and check details in my posts.
Hope this helps,
I have a workaround. Create a separate email ID for your dependent and sign up with the new email ID on the USVISASCHEDULING website. While filling in the initial information, just add one blank space (Ex: A5547786 ) at the end of the passport number. This will allow you to create a duplicate profile for your dependent.
Once you reach the final payment page, click back to the “manage dependent” tab. You will find no blank space available now. Click on “Application home,” then click on “Continue application,” and proceed with your dependent’s profile for payment.
Before making the payment, you can also verify from your primary account whether your dependent has been added to your profile.
This process worked for me. I hope this will work for you too.
IN addition to passport number I also added space in the end of date of birth to work around this error. this solved the issue
Hi Kalyani,
Thanks for sharing this workaround. Just want to check, after adding dependent were you able to make payment for both and book an appointment for both? I heard that if we do such workarounds then at the time of making payment or while booking an appointment, system is throwing some generic error where again people are getting stuck with no solution from support team. Kindly clarify so we can go ahead with your approach. Thank you.
I am not able to schedule the drop box appointment. After selecting the OFC and clicking on any of the available dates, getting a generic error message. Any suggestion to get this resolved as there is no response from customer service. Could it be because of duplicate profiles in the system as I used the workaround suggested here to overcome the duplicate profile issue for me and my wife.
Hi Mohit
I am facing the same issue when selecting OFC and clicking on any of the available dates, getting the a error “An error has occurred”. Are you able to move forward?
Varun, I am still getting same error while scheduling appointment since last 2 weeks. Any suggestion from anyone to get this resolved?
I suggest you to read this thread.
https://www.reddit.com/r/usvisascheduling/comments/163lepx/an_error_has_occurred_schedule_appointment_us/
Though I am now getting a different error.
same problem for me also for the past 15 days to get B2 drop box appointment.
Hi Varun/Mohit,
This generic error is specific to one IV no matter what date you select, you should be able to select other IV and schedule appointment and then try to change it to the IV you are trying to use OR keep other IV and get bio-metrics done. You can complete your OFC appointment with any one of the 5 IV location. I had same issue where I couldn’t select Mumbai IV and then I went with other IV and scheduled it.
Hope this helps,
If u are getting personal details match error then. In application change country to some other place ….submit it add ds 160 form and after application is added again edit applcn and change country to india…..i solved problem same way…..
Hi,
By mistake in applicant details i have entered incorrect passport number, I have added dependents and going to pay visa fee , just to check again i find that problem, now i cannot able to edit the passport number can anyone help how to update correct passport number.
God Bless You!
Chetan, were you able to schedule the appointment? I had also used this workaround to overcome the duplicate profile issue for me and my wife. I could move ahead and paid the fees a few days ago, but I am not able to schedule the drop box appointment. After selecting the OFC and clicking on any of the available dates, getting a generic error message. Any suggestion to get this resolved as there is no response from customer service? Thank you
Hi Chetan, so relieved to find this! 🙂 I am struggling with my application. Could you please explain a bit more in detail? Not able to understand how to go about it> Thanks a ton and god bless! 🙂
Hi
I tried your trick and Successfully added dependants but I am unable to edit country name back to India
Please help me with your feedback.
Thanking you
What trick you used to add dependent? Was it deleted before or it is brand new? I am stuck too, can’t add dependent back. And also made typo in first name.
I doubt that creating brand new primary application profile with correct name and all will do any good because once you create profile and start application process your biodata will be seen by system and since it was there already it won’t let you do anything so now you have two primary profile in system.
This is really messy system. It should allow you to add/edit/change/delete things and should give you ability to do review at the end and UNTIL you finally confirm and submit at the end.
Wanted to add input that number listed is working and real person will answer the phone and assist you, took 30 min but someone named chetan helped us. I also suggest you create case/ticket within their portal under feedback/suggest section and put all info there along with all document attachment. That will be better then sending an e-mail. It will get someone’s attention. Its like ticketing system (bit weird because it won’t let you use dot at the end of sentence and some special char).
Chetan, were you able to schedule the appointment? Any suggestion to get the schedule appointment error ‘An error has occurred!’ resolved?
One thing you can try if you are getting an error occurred is just login into individual profiles with the respective email ids as the system requires you to login into individual profiles as well, hope this helps !
Hello
I am facing the same issue. i have tried doing everything possible mailed and called them is there any other way to do. please help its urgent.
When I try to schedule a Visa Interview, I am getting below error message, stating that profile already exists, I am unable to fix this , created a case but no response since 10 days. Tried to reach US Consulate customer care (Old Number : +91 120 484 -4644, New Number 022 6201 -1000) But no luck since 10 days.
Please help if some one come across the is issues and fixed it.
Your personal details match a profile which already exists in our database. The User ID of that profile is ‘XXXXXXXXXXXXXXXX’. If you created this profile in the past and forgot the password, please use the ‘Forgot your password?’ function on the login screen. If this user name isn’t familiar to you, please contact our helpline through the Provide Feedback option in the left menu or by sending an email to our helpline. Please don’t forget to attach the scanned copy of your passport’s data page to your feedback message/email.
On the page where you adding spouse details, I entered an incorrect country as the country of birth, while keeping all other information accurate. It didn’t give me that error & allowed me to add the dependent. After adding, I edited that to India & it accepted without any error.
this worked for me! super helpful!
Denny, this trick worked for me too but then I got stuck while scheduling the drop box appointment as the system keeps giving generic error after selecting OFC and any of the available dates. Were you able to move forward and schedule appointment?
But in this case Visa options are not coming as L2. It is only showing B1 and B2 options.
Varun, I was also facing the same issue so I created another account for me as well using the same approach. That worked and I got L2 option for spouse in the new account but got stuck while scheduling the drop box appointment. Were you able to move forward and schedule appointment?
When you say same approach, you mean changing the country of birth for spouse? Once you confirm, I will follow the steps and then let you know if I get success.
Thank you JGM for the suggestion. It helped to add the spouse and move forward. However after paying the visa fees, I am not able to schedule the drop box appointment as I am getting a generic error after selecting OFC and clicking on any of the available dates. Not sure if this error is due to having duplicate accounts in the system for me and my spouse as I had to use this workaround for both of us. Were you able to schedule the appointment? Any suggestion to work around this schedule appointment error? Thanks
What do you mean by generic error
Browser error that “An error has occurred”. Tried different browsers as well.
Hi Mohit,
Pick different IV location and schedule it, don’t waste time. You can do your OFC at any IV location regardless of your VAC location.
Hope this helps,
Hi JGM,
It’s not working for me, i changed my country of birth to some other country then moved forward to add dependents but then again coming to edit the country to birth, it’s again showing the same error.
Did you you make changes after making the visa payment or before?
Thank you very much, this issue was blocking me for 1 month, with your solution it resolved
Hi
I tried your trick and Successfully added dependants but I am unable to edit country name back to India
Please help me with your feedback.
Thanking you
Hi Tasneem,
Close the main application and start over again. When its time to add dependent, they will be listed automatically at bottom, select one at a time and should be able to change country.
Hope this helps,
hi JGM,
I was able to add my dependent back again and it didn’t take me to the payment screen or to choose the receipt for my dependent. however, I get RCE12 in the red banner and then it throws this error :
We’re sorry, but something went wrong. Please try again, and if this persists, contact the website administrator.
Error ID # [50ea6860-e6b3-4366-bf65-0065c57b8d16]
We’ve been notified about this issue and we’ll take a look at it shortly. Thank you for your patience.
9/23/2023 3:33:51 AM UTC
USG 3961e737-f1e1-4028-9a1a-5ed2652d979a
Before doing this, I created a separate profile for the dependent I removed.
Was anyone able to complete the whole journey and schedule an appointment after doing this trick?
I am also facing same RCE12 error.. any idea how to solve this?
I ended up in the same scenario, did you able to resolve this issue ? if so, please share
Sir I face same problem Your personal details match a profile which already exists in our database. Please help me
I am trying usa appointment but this error showing again and again
In application change country to some other place ….submit it add ds 160 form and after application is added again edit applcn and change country to india…..i solved problem same way…..
Are you getting the correct Visa category for dependent. I have applied for L-1 Blanket but my dependents are also getting L-1 Blanket after changing country of birth. Ideally, the options that I should be getting is L-2.
Hi Shilpa,
What you have to do is use that very same e-mail address that you used first time and register on their website, its like creating new account. The error message is telling you that “Your personal details match a profile which already exists in our database. The User ID of that profile “username_yyyy_yourpreviouslyusede-mail_address”. So user that same username and use that same e-mail address (you have to use verification to verify the e-mail address) and register online, set up pwd and security question and once you login your all old info should be there as it is such as your pp #, dob, pob, pp issue date, place and exp etc etc and there you can do “continue application” and should be able to schedule appointment fine.
Hope this helps,
Did anyone get this issue sorted. I am facing the same problem and want to know how I can move forward
In application change country to some other place ….submit it add ds 160 form and after application is added again edit applcn and change country to india…..i solved problem same way…..
Did it allow you to move forward and book a appointment
Did you got the solutions?
Hey Ravi,
Your issue fixed or not???
After getting stuck for more than 30 days and opening multiple cases with customer support. Finally I am able to process with my dependents with below steps :
1. Create Fresh Account of dependent the way we created for primary applicant. Use the same email id for account creation which you have used for your dependent while you were trying to add him/her in your profile.
Follow the same process of account creation/security questions.
2. When you will login and will start your application , it will fetch you details from the main applicants form and will let you progress.
3. I was able to complete my form but on payment page it was showing (0) amount to be paid.
4. This time opted for the option , close your application and start again from the left side menu.
5. When we closed the application and started the new , it fetched all the information previously entered and let us process . Payment page was also successfully showing the correct amount to be paid.
Hi Geeta
Did you not get the error message saying ‘No primary applicant found for this dependent’ when you created new profile ?
Can you get same day appointment for self and dependent if you pay with this new profile.
Ravi,
I have posted solution for this very exact error message. Try the solution I posted and it will work.
Hope this helps,
Hi,
I was applying for B2 visa for my parents and by mistake i have filled two separate account profile for them now we want schedule a group interview for them so how can i delete one of the account profile.
I ALSO DID THE SAME THINK….TRIED CONTACTING THE CUSTOMER CARE AND THEY SAID TO EMAIL THEM WITH ATTACHED PASSPORT COPIES….NO REPLY YET
CAN ANYONE HELP ME WITH THIS
Hi Harshita, could you please tell me how you got in touch with customer care?
Hi
I’m facing the same issue. Is there any response for you harshita from the customer support side?
In application change country to some other place ….submit it add ds 160 form and after application is added again edit applcn and change country to india…..i solved problem same way…..
Can you tell where the country has to be changed ? In which profile and which tab ?
Hi Sandeep,
Don’t worry about having two profile, it does not matter for this people’s website and their system, all are applicants (even they are dependent one way or other). IF you have two profile created for your parents then complete their individual application and you should be able to schedule appointment using any one of the 5 IV from dropdown and pick same date and time for both. This portal is not tied up with state dept or NVC or what so ever. This portal is to simply schedule OFC appointments and once you schedule appointment with this people you will get confirmation where you will have DS-160/260 confirmation along with your own numeric user ID barcodes and they will simply scan DS-160/260 confirmation barcode when they start your biometric process and that system is tied up with state dept/NVC and will pull your information fine. They use other bar code to check your info to make sure you are who you are nothing else. This system is buggy and lots of people having an issue. IF it was tied up with state dept/NVC this would have never happened with many folks like us. The CEAC system is state dept system where you submit your DS160/260. So try this.
Hope this helps.
Hi,
My spouse is trying to add me as dependent (H4) but unable to do so as I already have a visa account from my previous US visa (F1). It says ‘profile already exists’. We tried to create a customer feedback through the profile but no response since 10 days. What to do? We are stuck.
Did you receive response? I have the same issue and there is no response
Ditto , same issue with my Parents visa there is no response since last 10 days. After moving to new system the response time has been delayed also customer care no calls are answered.
Did you receive response? I have the same issue and there is no response
any response?
Iam getting same error in the new Portal when iam trying to add my dependent. Please help me in this regard.
Same here
Same with me
Hi, I have the same error. Please let me know how to get it resolved?
Hi,
I created a profile for B2 visa and have taken appointment for the month of August. Now I find that i can’t make it to the interview as i am travelling to Sweden for long term.
Can I schedule an appointment at Sweden for B2. Please help me how to go about it.
I mistakenly created profile for Norway and paid the Visa fee. Somehow i forgot my credentials now and wanted to create a new profile in India.
The customer care is asking for the UID of the Norwegian profile, but I do not have now.
Neither am I able to create a new profile and nor retrieve the previous one.
What should I do ?
Garima,
You can mention that you do not have access to the same and try to create a new account with new email, system will usually ask for transfer and then you can do it. Reach out to them again and try.
I have an exactly opposite case. I applied from India cancelled the appointment but created another one in Norway. Now even after 10 emails and feedback not able to get the Indian one moved to Norway and get the two merged
Hi,
I was applying for B1/B2 visa for my parents and by mistake i have filled two separate cgi form for them now we want schedule a group interview for them so how can i delete one of the application
How did you resolve this issue? I need a solution for this.
I am stuck in the same issue. No response yet!
hi im face the same issue.tell me please when you get the solution of this issue.rakesh kumar singal
So I applied for an f1 visa and was denied. I contacted my school and my funding was increased, I want to apply again but I keep seeing no date available, but people who have not been previously denied are seeing dates, what do I do, has anyone experienced this and gotten a date, can I create a new profile and see if I will be able to get a date. Please advise me accordingly thank you.
Hi,
I mistakenly made two accounts for Indian visa from Indian embassy. Initially when I was trying to book my appointment, it kept showing visa fro Estonia. So to get rid of that I created a new prfile with a different email Id. Now the credentials for it are matchingwith my older profile and the website is asking me to merge it. I havent made any payments yet, but do they genreally merge the account and solve this issue. I am just a bit panicky right now! How long does it take for them to get back. I have raised the issue via maila nd the feedback page.
Your issue is resolved? I am also stuck with the same issue.
Did your issue grt resolved and in how many days you got a reply back
Will do please contact 7799303826
Hello.
I supported one person to I fill DS-160 form out. In DS-160 I showed his own e-mail addres. A question is:
I created an appointment by my own e-mail. In “creat applicant” section I wrote my e-mail address. Does that make any problems during interview?
what to do in such case . please help me
Some one changed my email address on visa application page now i am not able to log in inside the page please help me with this
Same issue with me. Is that resolve ?
did your issue resolve?
no
By mistake i entered wrong mrv receipt number which has my parents details ..not my details ..How to fix it
I have scheduled an appointment from Nepal, but i will miss the class start date. So, I made another cgi account for India and paid the MRV fee. Now, I am confused if the existing account of mine, here in Nepal, will cause any problem. Can I simply delete my cgi profile of Nepal or what should I do?
Hi there,
Scammer hacked my profile and deleted my current booking date. Every time I try to rebook my date, when ever I put MVR receipt number it’s say invalid. Scammer ask me ransom, even I paid over $200. He still not willing to give me back. What can I do in this situation. Pls help me.
Someone hacked my profile and they changed my user name I try to login I ma not abel to do that
In that I have issue that my passport no was wrong I reach concern team they told it was changed bio metric section
My concern Is how I get my profile
Please do needful
same happened with me too can you mail me dhruvanareddy2404@gmail.com
hi, i am also in same boat.did you got your account back and can you share the steps you have taken.
I am actually suffering from same
i have been involved in same issue and have been facing alot of stress due to this, can
someone can help me out?
Did you get any help on how to recover the account when the email id has been changed?
Hi,
I mistakenly made two accounts for Indian visa from Indian embassy and asked one to merge with the other. I uploaded the passport for the merge but it is past 2 business days and nothing happened. I called customer support and they were of no help, asking to wait for CGI services to merge it.
Now if I make the visa appointment with payment for the original account, and after that the accounts merge, will my payment be merged between the accounts as well? Or do I have to pay again after the merge?
Let’s say your 1st account is abc@gmail.com and the 2nd is xyz@gmail.com. If it asks you to merge abc@gmail.com to xyz@gmail.com, the merge will not happen as long as abc@gmail.com has a valid payment receipt, that is, you have already paid for the visa slot. You will receive an email like this:
Dear U.S. Visa Applicant,
Thank you for contacting the U.S. Visa Service Desk. We would like to inform you that, your profile duplication request needs to be raised from a different / new email address.
Please find the details for cancellation: PROFILE HAS A VALID RECEIPT.
Thank you,
The U.S. Visa Service Desk
***Important: Please do not reply to this email. This mailbox is not set up to receive email.
Please reply what to do in this situation.
An agent has changed my email to his and booked a slot now he isn’t giving me the credentials.
Please help
What to do in such case?
Hi Mr Agarwal! How did you fix this ? I have the same issue .
same thing happened to me, have you gotten a response and how long did it take?
Did they merged your account? I also requested to merge.. but in my case I have paid the visa fee before creating the 2nd account.. so I am not sure this merging will bring back my fee which is paid already.. any help?
Did they merged your account?
In my case, I have paid the visa fee from my old account.. so I am not sure the new account will bring back my visa fee which is paid already in the old account
Hi,
In 2020 I applied for B1/B2 visa and due to covid my appointment got cancelled and is scheduled for March 2024. In the meantime, I decided to do my higher studies in US. How to apply for F1 visa? Do I need to cancel my B1 visa appointment? Also, will my B1 application fee will be transferred to F1 visa fee?
first cancel your B1 visa appointment and then you have to change your profile in which you have to select F1 visa category and also create new DS 160 which you have update in your profile
your visa fee of B1 is transferable to F1 category
Hi! I am in the same situation. Can you please guide me what did you do?
Did you get your old application back?