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Error occurred while loading a Visualforce Page – US Visa Appointment

As you are going through the process of applying for US Visa Stamping at a US Consulate or US Embassy, you would use US Visa Appointment Online booking system at ustraveldocs.com website. The actual online appointment booking system is redirected to CGI Federal website that runs on Salesforce’s force.com platform. While the online appointment booking system works fairly well, there are some common errors that you might encounter. In this article, we will look at the one of the most common error that you get “Error occurred while loading a Visualforce Page” and how to get if fixed.

Error occurred while loading a Visaualforce Page – US Visa System Error Details

Below are the details of the issue and why you would see something like this and what could have happened and how to fix the same.

What is the Issue ? When do you see this error ?

You may get an error message in the US Visa Appointment Booking system (CGI Federal website that is at URL https://cgifederal.secure.force.com/ ) that says “Error: Error Occurred while loading a Visualforce page.” as in the below screenshot during one of the following situations.

  • When you are trying to fill out the details related to Emergency US Visa Appointment(EA) request on CGI Federal website and submit the same, sometimes you may get the below error.
  • You may also get the below error, when you are trying to change the DS-160 number, after you have created a new DS-160 and trying to update that number with the new number.
  • You may also get this error, when you are trying to update your profile on USTravelDocs CGI Federal website.
  • Sometimes, you may see the same error, when you are trying to book an appointment as well. This case is very uncommon, but happens.
Error occurred while loading a visualforce page
Error occurred while loading a visualforce page

What is the reason for the Error ?

The error is related to Salesforce platform Force.com’s common error related to form submission or changes related to form. It is a generic message related to the platform and does not give you any information. It can be confusing and you may not know if the action you performed was successful or not.

Ideally, someone who wrote the application should have handled this error, but they missed to handle it. So, in cases, where there is no specific logic to handle errors or if the system does not know what to do, you will get the default system error. This message is the default system error.

How to Fix the Error ? Outcome after the Error ? Solution ?

Depending on what scenario you got the error, below are the typical outcomes or solutions to your error.

  • Emergency Visa Appointment Request Submission: When you get the above error during submission of Emergency US visa Appointment Request, then most of the time, your EA request was submitted successfully. You should not submit or refresh the page again. If you refresh the page, it will be submitted twice. One way to validate and be sure that your EA request was submitted is to email the USTravelDocs Support email and ask for the same. They would usually confirm if your EA request was submitted successfully. You can also call the support team to confirm the same.
  • Profile Update, DS-160 Update : If you are getting the above error for profile changes or updates to the DS-160 number, then you need to call customer service to check the reason for the issue. Sometimes, it is not reflected or some duplicate issues. They will help you sort it out. You can email or call them.
  • Visa Stamping / Biometrics Appointment Booking : If you got this error when you are booking an appointment for either interview or Biometrics, it means that something is not working. You can try after few hours and see, if it works. If not, you can try it next day. In the mean time, you can reach out to the customer service. This scenario does not happen very often and if it repeats during the appointment booking, then you need to contact customer service.

Whom to Email or Call for the Error ?

The email address for USTravelDocs varies by country, so you need to check the support email for your country on the ustraveldocs.com website related to your country. For India, the support email is support-india@ustraveldocs.com , you just email the address to get confirmation.

You can navigate to the https://www.ustraveldocs.com/ page and then select the country and go to the contact page on the website for more details on the email info. For India, you can check the USTravelDocs.com/in for Contact Info. If you are not clear, you can also email the US consulate for the same.

What was your experience with the error ? How did you solve it ? Share your thoughts and experiences in comments below.

You can also check out solutions to other common errors like Your Group Size is Larger than the current allocation orYour personal details match the profile which already exists in our database.

   

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41 Comments

  1. REQUEST FOR RECTIFICATION OF MY APPLICATION

    I am an applicant who has received approval for my non-immigrant visa application for F1 visa
    Unfortunately, for some time now, the appointment calendar does not pop up or reflect in my portal for me to book an appointment for Visa interview.

    I have made several calls to the embassy and my issue is resolved.

    Thank you very much for the help.

    Yours
    GRACE SARFO

    Reply
    • Goodmorning, please I have been trying to expedite my appointment since Wednesday but I keep getting this message “this site can’t be reached” despite using different browsers all to no avail.
      Please how can this be fixed
      Help!

      Reply
  2. I am in same situation . Not able to schedule a 221g appointment due to this error. Any suggestion would help. I tried calling and emailing ustraveldoc customer care but no help. They keeps on saying your case has been highlighted to concerned department. Its been 7 days now facing same error. I need to reschedule my US Return ticket due to this error everything is delayed.

    Reply
        • Nurul,
          Others said, you need to ask them to connect to supervisor, maybe there is some backend data mismatch. Did you try that option?

          Reply
          • After lot of struggle I was able to connect to supervisor today. Its been 19 days my case is open. It appeared supervisor does not have any special access to manipulate a profile. Supervisor also repeated the same information and asked to wait for a resolution from technical team and there is no ETA on that.

          • Update- Finally i received an email that my ticket was resolved. I was able to schedule a follow up interview.

  3. I just submitted the DS-160 form. I want to schedule for interview. I was asked to create a profile, whenever I try, an error box will return saying
    Your request cannot be processed at this time. The site administrator has been alerted.
    User could not be created. Please ensure First Name and Last Name are entered as they are in your passport.
    What can I do

    Reply
  4. Hello there
    Everytime I call them I have had to wait for hours and then they say that there are no supervisor currently available …..I am getting the error from ctober 2021,there is no change

    Any help
    Please

    Reply
  5. Hi all –

    I was FINALLY able to resolve this issue. The problem was that even though I had applied to an E visa category, on the back end my category got flipped to H/L.
    Due to this mismatch, I was seeing the Visual Force Error. The solution was to flip back my Visa category on the back end to E. This can only be done by the US Travel Docs Customer Service Supervisors.

    1. Call the US Travel Docs customer service https://www.ustraveldocs.com/in/en/contact-us
    2. The customer service representatives might invariably just ask you to clear cookies, or send them an email.
    3. Push them to connect the line to their supervisor. [This is a difficult step – they will ask you to call back in an hour as all their supervisors are on other calls; let them know that you are willing to stay on the line for as long as it takes]
    4. Explain the problem to the supervisor, they should be able to resolve the issue by aligning your profile accurately with your visa category.

    Good Luck

    Reply
  6. I am still getting the same error, and have had this for the last 30 days. From the comments it seems like it is a fairly prevalent issue that they have no resolution to.
    I tried contacting the customer service; like others have pointed out, there is literally no useful help.
    They respond with asking me to clear cookies / cache. I have done that and million things more. I have tried with multiple computers, browsers, locations, vpns, etc. Nothing works.

    Reply
    • Ramanan,
      Sorry to hear. See, if there is any new option to delete the current profile and create a new one. The truth is many are able to book, so could be an issue with your profile…

      Reply
      • Unfortunately, I don’t see an option to be able to delete / create a new profile.
        Any other suggestions? Do you think it would work if I started a new DS160 altogether and created a new US travel docs account and repay the fees?

        Reply
        • Ramanan,
          You could create a new account with a new email ID and use the same details. In the middle, system will try to say that duplicate profile exists. You can ask the customer service to merge profiles. This is one of the ways. To be honest, this is just one of the guesswork…does not hurt to try…. it may or may not work. Worth a shot. It is sad that the system is so bad.

          Reply
          • I was FINALLY able to resolve this issue. The problem was that even though I had applied to an E visa category, on the back end my category got flipped to H/L.
            Due to this mismatch, I was seeing the Visual Force Error. The solution was to flip back my Visa category on the back end to E. This can only be done by the US Travel Docs Customer Service Supervisors.

            1. Call the US Travel Docs customer service https://www.ustraveldocs.com/in/en/contact-us
            2. The customer service representatives might invariably just ask you to clear cookies, or send them an email.
            3. Push them to connect the line to their supervisor. [This is a difficult step – they will ask you to call back in an hour as all their supervisors are on other calls; let them know that you are willing to stay on the line for as long as it takes]
            4. Explain the problem to the supervisor, they should be able to resolve the issue by aligning your profile accurately with your visa category.

            Good Luck

  7. Hi All,

    Its giving me same Visual Error from last week. I am constantly following up with them but they are not helpful at all.

    Please help me if any one got the resolution.

    Thank you in adavance.

    Reply
    • Nisha,
      There is not much you can do, other than work with the support team. Try different browser, different network. If you have VPN for other country, try that as well. Sometimes, these tricks work…

      Reply
    • Hello I am getting the same error since 47 days ,if your’s get resolved kindly post a message how it got resolved ,nd I will do the same if mine got solved

      Reply
    • I feel like this is a deliberate move. I have been trying to mitigate this issue from past 1 week and no luck. The customer service keeps on sending you in circles. Expect Zero support from CGI support center.

      Reply
  8. Hello
    I am getting same error from one month I have mailed and called support team around 12 times they don’t even have an idea about why is it occuring

    Anyone who has this issue resolved, please help me out

    Reply
  9. I have been getting the same error while booking my 221 g followup appointment since July 7, 2021. I have tried multiple times using different browsers, vpns, using updated java environment etc and have also contacted US visa service desk about 6-7 time regarding this issue. But nothing has fixed this for me. I know a couple of other people who are experiencing the same issue. Any advise would be helpful.

    Reply

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