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Error occurred while loading a Visualforce Page – US Visa Appointment

As you are going through the process of applying for US Visa Stamping at a US Consulate or US Embassy, you would use US Visa Appointment Online booking system at ustraveldocs.com website. The actual online appointment booking system is redirected to CGI Federal website that runs on Salesforce’s force.com platform. While the online appointment booking system works fairly well, there are some common errors that you might encounter. In this article, we will look at the one of the most common error that you get “Error occurred while loading a Visualforce Page” and how to get if fixed.

Error occurred while loading a Visaualforce Page – US Visa System Error Details

Below are the details of the issue and why you would see something like this and what could have happened and how to fix the same.

What is the Issue ? When do you see this error ?

You may get an error message in the US Visa Appointment Booking system (CGI Federal website that is at URL https://cgifederal.secure.force.com/ ) that says “Error: Error Occurred while loading a Visualforce page.” as in the below screenshot during one of the following situations.

  • When you are trying to fill out the details related to Emergency US Visa Appointment(EA) request on CGI Federal website and submit the same, sometimes you may get the below error.
  • You may also get the below error, when you are trying to change the DS-160 number, after you have created a new DS-160 and trying to update that number with the new number.
  • You may also get this error, when you are trying to update your profile on USTravelDocs CGI Federal website.
  • Sometimes, you may see the same error, when you are trying to book an appointment as well. This case is very uncommon, but happens.
Error occurred while loading a visualforce page
Error occurred while loading a visualforce page

What is the reason for the Error ?

The error is related to Salesforce platform Force.com’s common error related to form submission or changes related to form. It is a generic message related to the platform and does not give you any information. It can be confusing and you may not know if the action you performed was successful or not.

Ideally, someone who wrote the application should have handled this error, but they missed to handle it. So, in cases, where there is no specific logic to handle errors or if the system does not know what to do, you will get the default system error. This message is the default system error.

How to Fix the Error ? Outcome after the Error ? Solution ?

Depending on what scenario you got the error, below are the typical outcomes or solutions to your error.

  • Emergency Visa Appointment Request Submission: When you get the above error during submission of Emergency US visa Appointment Request, then most of the time, your EA request was submitted successfully. You should not submit or refresh the page again. If you refresh the page, it will be submitted twice. One way to validate and be sure that your EA request was submitted is to email the USTravelDocs Support email and ask for the same. They would usually confirm if your EA request was submitted successfully. You can also call the support team to confirm the same.
  • Profile Update, DS-160 Update : If you are getting the above error for profile changes or updates to the DS-160 number, then you need to call customer service to check the reason for the issue. Sometimes, it is not reflected or some duplicate issues. They will help you sort it out. You can email or call them.
  • Visa Stamping / Biometrics Appointment Booking : If you got this error when you are booking an appointment for either interview or Biometrics, it means that something is not working. You can try after few hours and see, if it works. If not, you can try it next day. In the mean time, you can reach out to the customer service. This scenario does not happen very often and if it repeats during the appointment booking, then you need to contact customer service.

Whom to Email or Call for the Error ?

The email address for USTravelDocs varies by country, so you need to check the support email for your country on the ustraveldocs.com website related to your country. For India, the support email is support-india@ustraveldocs.com , you just email the address to get confirmation.

You can navigate to the https://www.ustraveldocs.com/ page and then select the country and go to the contact page on the website for more details on the email info. For India, you can check the USTravelDocs.com/in for Contact Info. If you are not clear, you can also email the US consulate for the same.

What was your experience with the error ? How did you solve it ? Share your thoughts and experiences in comments below.

You can also check out solutions to other common errors like Your Group Size is Larger than the current allocation orYour personal details match the profile which already exists in our database.

   

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92 Comments

  1. Hi,
    i was facing the same issue. profile already exists. when u try to add dependant give some other country as place of birth and different mail id. It will allow you to add. once it is added, then u go –> edit profile–> change to correct Place of Birth and give update. It will work

    Reply
  2. Hi all,
    I am unable to add dependent. It throws error, and it doesn’t allow me to login either.
    When I try to raise request,agins it signs me out.
    Anyone facing this issue ? Suggestions pls

    Reply
      • Hi Prakash,
        Could you please help me to fix this? The same message I am receiving Error: Error occurred while loading a Visualforce page.
        Sanah

        Reply
    • yes i am also facing this issue….i called the help desk technical support and they ask me for my passport number, and they can’t find my profile…..so riduculous….they told me to recreate a new profile under a new email address and still same problem. when i created a profile and add applicant’s details, it says “this profile already exists in the database…” seems like no one knows there job in the office!!!!!!!!!!!!!!!!!!

      Reply
  3. Hello,

    I’ encountering the same error from past 30days now. No help from the customer support team of the usatraveldocs/embassy. As mentioned by others in the recent comments, they are giving the same old third call generic responses asking to clear cache, update to new modern browser, try scheduling a new appointment, but no success. Asked those mf’s to escalate the issue, still they are closing the cases at the base level itself. Called them multiple times, asking them to connect with their supervisors, but saying in response no supervisor available at the moment. One mf even said its not possible for them to transfer the call to some higher authority person in the team. They are lying and will face consequences of the same later in their future.

    So i’m reaching out to the community who are facing the same “Visual Force Page Error” and seeking assistance if one has been able to resolve the issue.

    Thanks

    Reply
    • Hi,

      My husband booked slots this month at hyd, he tried rescheduling them to early dates, but unfortunately as the new site updated our tickets got cancelled. and we are unable to use our money and we are even unable to book slots in new website. any suggestion ?

      Reply
      • The same happened with me I had an interview appointment scheduled for 7th of august,but bcuz of this update,the site canceled my appointment and gave me a date after my school in USA starts,so I went for an expedited date,emergency request.

        Reply
    • yes i am also facing this issue….i called the help desk technical support and they ask me for my passport number, and they can’t find my profile…..so riduculous….they told me to recreate a new profile under a new email address and still same problem. when i created a profile and add applicant’s details, it says “this profile already exists in the database…” seems like no one knows there job in the office!!!!!!!!!!!!!!!!!! I also aske if i can speak to the supervisor or manager, and they reply no one is available. how the F*** you operate an office without a supervisor….. one representative said call back in 1 hour they will be in after 10am, wtf….everytime i call they put you on hold for 1 hour…….i even asked one of the representative a question stating “where is the office located so i can go speak to them in person, what is the address” and you won’t believe it, she told me ” please don’t ask me personal questions….” Lady i am not asking for your home address…i am asking for the office address….lol……..it’s a joke…….now i don’t know who needs to escalate this technical problem…is it the the americans at the US embassy or the indian team…..they been treating me as a ping pong game going back and forth with NO solution…..its a joke…..like a broken record!!!!!!!!!!!!!!!

      Reply
  4. Hi , I am facing this issue from months.I have moved out the company that has scheduled the stamping appointment for me and my family. But i did not attend the stamping appointment due to covid. now i am trying schedule the appointment. which is leading to the below error. Could you please help me to move forward.

    Support team has been responding saying to delete cookies and update java version , even after doing that , i am getting same error message.

    Error: Error occurred while loading a Visualforce page.

    Reply
  5. I was facing this issue, spoken with the ustravel docs customer care.
    Found passport details can be linked to only one account,
    the details were linked to an account I no longer had access
    dropped an email to ustraveldocs with details and they’ve linked details to a new account which was not used in ustraveldocs until that point of time

    Reply
  6. For H1 stamping appointment, on payment page, it showed me Total Fee (1 x 205 x 84.00)INR 17220.00.
    But when I clicked on IMPS payment method it showed me INR 15960 as the total fee. IMPS page also said “THERE ARE NO REFUNDS. Do not pay twice if you have any doubts. Please ensure you pay the exact amount listed below.”

    So I paid INR 15960 on 6/17 and then after a few days, on entering the receipt number, I got the below error:

    “The receipt number entered, xxx , is not a complete MRV fee payment. To schedule an appointment with this receipt number, please pay INR 1260 via the same method used for the original payment. It is extremely important to use the same receipt number when making the second payment.”

    I checked bank website and it doesnt let me pay the additional amount of INR 1260 with the same receipt number. Has anyone faced this?

    Reply
  7. I have added my depends into my account by giving wrong passport and its added successfully. but when it tried to correct with right passport i am receiving visual force error. how to fix this issue pls

    Reply
  8. I am facing this problem since yesterday June 15 2023 and still having this issue.The payment option on ustraveldoca is showing incorrect currency 1inr to 1 usd and when we go to neft eft options it shows amount as n/a.they increased the fee from 190 to 205 In a day.

    Anyone facing this trouble?

    Reply
      • There is no way people here can reach out to you so avoid asking that type of questions (unless you wan to post your phone number and e-mail which I am pretty sure will be removed by either this website bot or moderator). Instead ask for any solution or work around. We all know that whoever highschool dropped kids wrote the code and whoever is running that code on system they both are amateur for sure.

        Reply
  9. I am getting Visual force error while trying to book biometric appointment, i did create new login but still i am seeing same issue while update profile as well as apply new application. i am trying from 3 days and connect support but did not get any helpful reply.
    i am sure it is global issue and Salesforce will fix this.
    As people are not able to book and appointment who came its now high priority for the Application owner.
    Can we book Bio appointment by phone?

    Reply
  10. CGI designed this crappy website which never works. They got their money from the US government, so they don’t care anymore. And the US government offcials also don’t care about visa applicants. So, expect no help.

    Reply
  11. this is the utterly frustrating response i got from usatraveldocs support
    1st response:
    “clear the cookies & update the java on your computer and if issue still persists contact your internet service provider”
    after following it and no luck sent them another mail and
    2nd response from them:
    “Thank you for writing to the U.S. Visa Service Desk.

    We understand that you are facing “Visual Force Error” while scheduling an appointment.

    In response to your question, we request you to cancel the existing appointment. Please be informed that, the appointments can be cancelled 24hrs prior to the scheduled appointments.

    After cancelling the appointments, we request you to use “New Applicant/Schedule appointment” option to schedule appointment once again.

    Please note, while scheduling an appointment, you will have a drop down to select the appropriate location as per your convenience.

    Also, please note that we will not be able to comment regarding slots availability. The slots availability is on the basis of first come first serve. You may login to your profile on https://cgifederal.secure.force.com/?country=India&language=English and go through the steps of scheduling an appointment to know the current slots availability.

    You should arrive at exactly the time of your appointment; there is no provision to wait in and around the Embassy/Consulate area. Kindly follow the link http://ustraveldocs.com/in/en/step-5#security-regulations for information regarding Security Regulations.

    We hope this information is helpful to you.”

    Reply
    • venkata,
      It is ironic, some of the agents have no clue and they are lost…some are good…sometimes, it could be that, try again or try the alternatives as listed above.

      Reply
    • Hi Venkata,

      I am facing the same error for more than 1 month now, while trying to reschedule parent’s B1/B2 appointment and getting the same frustrating response from the support team that you are getting. Everyday I send email to create a ticket & they close it with those generic messages & not yet able to talk to a supervisor.
      Is your issue solved or still facing the same? Were you able to reach the supervisor or technical team?

      Thanks in advance.

      Reply
    • I ran into the same issue. Upon waiting for 24 hours to hear back from customer service, it was extremely frustrating to see a reply asking us to clear cookies and cache and try a different web browser – such a trivial suggestion. I was hoping to get a better answer from a phone conservation to which I was asked to wait another 24 hours for a resolution in response to my email reply. After another stressful, frustrating and agonizing 24 hours they asked me to cancel my appointment and redo the whole process.

      ps: if anyone encounters this issue, please don’t waste your time hoping the customer service would look into it. THEY WONT! Just cancel your current appointment and redo the process.

      Reply
      • Piyush,
        It is sadly the system sometimes can be weird and support team does not provide helpful info as well…Thanks for sharing the tip !

        Reply
  12. REQUEST FOR RECTIFICATION OF MY APPLICATION

    I am an applicant who has received approval for my non-immigrant visa application for F1 visa
    Unfortunately, for some time now, the appointment calendar does not pop up or reflect in my portal for me to book an appointment for Visa interview.

    I have made several calls to the embassy and my issue is resolved.

    Thank you very much for the help.

    Yours
    GRACE SARFO

    Reply
    • Goodmorning, please I have been trying to expedite my appointment since Wednesday but I keep getting this message “this site can’t be reached” despite using different browsers all to no avail.
      Please how can this be fixed
      Help!

      Reply
  13. I am in same situation . Not able to schedule a 221g appointment due to this error. Any suggestion would help. I tried calling and emailing ustraveldoc customer care but no help. They keeps on saying your case has been highlighted to concerned department. Its been 7 days now facing same error. I need to reschedule my US Return ticket due to this error everything is delayed.

    Reply
        • Nurul,
          Others said, you need to ask them to connect to supervisor, maybe there is some backend data mismatch. Did you try that option?

          Reply
          • After lot of struggle I was able to connect to supervisor today. Its been 19 days my case is open. It appeared supervisor does not have any special access to manipulate a profile. Supervisor also repeated the same information and asked to wait for a resolution from technical team and there is no ETA on that.

          • Update- Finally i received an email that my ticket was resolved. I was able to schedule a follow up interview.

  14. I just submitted the DS-160 form. I want to schedule for interview. I was asked to create a profile, whenever I try, an error box will return saying
    Your request cannot be processed at this time. The site administrator has been alerted.
    User could not be created. Please ensure First Name and Last Name are entered as they are in your passport.
    What can I do

    Reply
  15. Hello there
    Everytime I call them I have had to wait for hours and then they say that there are no supervisor currently available …..I am getting the error from ctober 2021,there is no change

    Any help
    Please

    Reply
  16. Hi all –

    I was FINALLY able to resolve this issue. The problem was that even though I had applied to an E visa category, on the back end my category got flipped to H/L.
    Due to this mismatch, I was seeing the Visual Force Error. The solution was to flip back my Visa category on the back end to E. This can only be done by the US Travel Docs Customer Service Supervisors.

    1. Call the US Travel Docs customer service https://www.ustraveldocs.com/in/en/contact-us
    2. The customer service representatives might invariably just ask you to clear cookies, or send them an email.
    3. Push them to connect the line to their supervisor. [This is a difficult step – they will ask you to call back in an hour as all their supervisors are on other calls; let them know that you are willing to stay on the line for as long as it takes]
    4. Explain the problem to the supervisor, they should be able to resolve the issue by aligning your profile accurately with your visa category.

    Good Luck

    Reply
  17. I am still getting the same error, and have had this for the last 30 days. From the comments it seems like it is a fairly prevalent issue that they have no resolution to.
    I tried contacting the customer service; like others have pointed out, there is literally no useful help.
    They respond with asking me to clear cookies / cache. I have done that and million things more. I have tried with multiple computers, browsers, locations, vpns, etc. Nothing works.

    Reply
    • Ramanan,
      Sorry to hear. See, if there is any new option to delete the current profile and create a new one. The truth is many are able to book, so could be an issue with your profile…

      Reply
      • Unfortunately, I don’t see an option to be able to delete / create a new profile.
        Any other suggestions? Do you think it would work if I started a new DS160 altogether and created a new US travel docs account and repay the fees?

        Reply
        • Ramanan,
          You could create a new account with a new email ID and use the same details. In the middle, system will try to say that duplicate profile exists. You can ask the customer service to merge profiles. This is one of the ways. To be honest, this is just one of the guesswork…does not hurt to try…. it may or may not work. Worth a shot. It is sad that the system is so bad.

          Reply
          • I was FINALLY able to resolve this issue. The problem was that even though I had applied to an E visa category, on the back end my category got flipped to H/L.
            Due to this mismatch, I was seeing the Visual Force Error. The solution was to flip back my Visa category on the back end to E. This can only be done by the US Travel Docs Customer Service Supervisors.

            1. Call the US Travel Docs customer service https://www.ustraveldocs.com/in/en/contact-us
            2. The customer service representatives might invariably just ask you to clear cookies, or send them an email.
            3. Push them to connect the line to their supervisor. [This is a difficult step – they will ask you to call back in an hour as all their supervisors are on other calls; let them know that you are willing to stay on the line for as long as it takes]
            4. Explain the problem to the supervisor, they should be able to resolve the issue by aligning your profile accurately with your visa category.

            Good Luck

  18. Hi All,

    Its giving me same Visual Error from last week. I am constantly following up with them but they are not helpful at all.

    Please help me if any one got the resolution.

    Thank you in adavance.

    Reply
    • Nisha,
      There is not much you can do, other than work with the support team. Try different browser, different network. If you have VPN for other country, try that as well. Sometimes, these tricks work…

      Reply
    • Hello I am getting the same error since 47 days ,if your’s get resolved kindly post a message how it got resolved ,nd I will do the same if mine got solved

      Reply
    • I feel like this is a deliberate move. I have been trying to mitigate this issue from past 1 week and no luck. The customer service keeps on sending you in circles. Expect Zero support from CGI support center.

      Reply
  19. Hello
    I am getting same error from one month I have mailed and called support team around 12 times they don’t even have an idea about why is it occuring

    Anyone who has this issue resolved, please help me out

    Reply
  20. I have been getting the same error while booking my 221 g followup appointment since July 7, 2021. I have tried multiple times using different browsers, vpns, using updated java environment etc and have also contacted US visa service desk about 6-7 time regarding this issue. But nothing has fixed this for me. I know a couple of other people who are experiencing the same issue. Any advise would be helpful.

    Reply

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