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US Visa Stamping: Passport Tracking Statuses Meaning at USTravelDocs

When you apply for US Visa, you go through steps such as registering an account at ustraveldocs.com and booking an appointment. Depending on your situation, you either attend the interview or submit documents for dropbox stamping.

US Consulates/Embassy uses the CGI Federal website in most countries for booking US Visa appointments, and applicants can use the same for tracking the passport after either document submission or interview. The online statuses can be confusing at times and do not clearly indicate what they mean. In this article, we will review all the passport tracking statuses when you submit your passport for US Visa Stamping at the USTravelDocs/ CGI Federal website.

Before we get into the details, let’s quickly understand the term ‘Post’ in the context of US Visa stamping as you would see the same in the passport tracking status messages.

What is ‘Post’ in the context of US Visa Stamping?

Usually, when you check the passport tracking status, you might see the word ‘Post‘ in the statuses like ‘Transit to Post’, ‘Delivered to Post’, ‘Transit from Post’, etc. It can be very confusing at times when you see the word ‘post’ as you may think it is a post office or mailbox, but it is not.

The word ‘Post‘ in the context of US Visa stamping passport tracking means ‘US Consulate‘ or ‘US Embassy‘. When the status says ‘Transit to post’ they are literally saying ‘Transit to the US Consulate’ or ‘Transit to the US Embassy’.

Now that we have some context, let’s look at where the passport status appears in the USTravelDocs website and where you can track your passport otherwise.

Tracking Passport on CGI Federal/ USTravelDocs Website

The USTravelDocs.com website, which is nothing but the CGI Federal website is the place, where you can track your passport status. You can see the passport tracking status on the CGI Federal home page, which looks like as in the below screenshot. As your US Visa stamping status changes, the corresponding tracking status is reflected for your passport delivery.

The below screenshot is a snapshot of two different statuses of the passport tracking. The upper screen just shows “Document Delivery Information:“, which is blank without any status. Whereas, the bottom screen shows the passport status as “Your Passport is still with the US Embassy/Consulate“.

Passport Tracking Status on CGI Federal Website Homepage
Passport Tracking Status on CGI Federal Website Homepage

Let’s look at the other two common ways you can check your passport status.

How to Track your Passport Status by Email?

To get the latest status of your passport that was given for US Visa Stamping, you need to send an email to passportstatus@ustraveldocs.com with the email subject and body as your passport number. You should exactly enter the same passport number without any additional text or signature info in your email as shown in the below screenshot.

The below screenshot is a sample of how to do the same in Gmail. Read more details at CGI Federal Website

How to get Passport Tracking Status using Email for US Visa Stamping
How to get Passport Tracking Status using Email for US Visa Stamping

Track Passport on the USTravelDocs Website

Also, in some countries, the CGI Federal website has a section on the website, where you can enter your passport number and it shows the status. It used to be available in the USTravelDocs website of India as well, in the past, but with the new website, you do not see it.

For example, USTravelDocs Philippines website has a page for passport tracking. All you need to do is enter your passport and click on ‘Track My Passport’, then the system will show the status of the passport. Below is a screenshot of the same, on how it looks.

Track Passport Status on CGI Federal or USTravelDocs Website
Track Passport Status on CGI Federal or USTravelDocs Website

Now that we have an understanding of how to track your passport, let’s now look at the most common status that you may see on the USTravelDocs or CGI Federal website and what they mean.

Passport Tracking Statuses for US Visa Stamping, Meaning

Below are the various passport tracking statuses that you might see on the CGI Federal website or in the email that you send them for passport tracking status. You may or may not see all of these statuses as some are country-specific due to the older systems and older terminology.

  • Transit to Post
  • Your Passport is being delivered to the Post
  • Delivered to Post
  • Passport is still with the US Embassy or Consulate
  • Origination Scan
  • Passport has been received from the consular section, and is currently being processed for delivery
  • Transit from Post
  • Your Passport is ready for pickup
  • There is no status update available for the passport number submitted
  • Out for Delivery
  • Your Passport has been picked up
  • Your passport has been returned to Post

Transit to Post

If the passport tracking status says “Transit to Post”, it means that CGI Federal has just collected the passport and it is on the way to the US Consulate and Embassy. It indicates that the US Consulate or Embassy has not received your passport and they have not started working on your case yet. You would usually see this status right after you submit your passport for stamping at a Visa Application Center(VAC) or CGI Federal collection location.

Your Passport is being delivered to Post

When you see the status message of your passport tracking as ‘your passport is being delivered to post’, it means that your passport has been picked up from the VAC or passport collection location and then completed the transit to the Consulate/ Embassy. The passport is at the Consulate or Embassy, but not technically picked up by them for processing. They verify the mail and once they collect it, then its status changes to ‘delivered to post’. It looks like in the below screenshot

Your passport is being delivered to post
Your passport is being delivered to post

Delivered to Post

When you see the message ‘Delivered to Post’, it indicates that your passport was successfully delivered to the US Consulate/ Embassy. It does not indicate anything about the current status of processing your US Visa. It is only related to your passport tracking and just tells you that US Consulate/ Embassy has received your passport.

Passport is still with the US Embassy or Consulate

Your CGI Federal dashboard would show a message that says “Passport is still with the US Embassy or Consulate”, indicating that the Consulate/ Embassy has your passort. Again, it does not tell anything about processing of your visa, it is only about your passport. It looks like in the below screenshot.

Your Passport is still with the US Embassy: Consulate
Your Passport is still with the US Embassy: Consulate

Origination Scan

The passport status ‘Origination Scan’ is something that you see, when the US Consulate/ Embassy has completed processing from their side and has filed a courier slip for the delivery partner to pick up the passport. Once the delivery partner collects your passport, they would likely issue an Airway Bill(AWB) or some tracking code so that you can track your passport. Depending on the country, you may or may not see this status.

Passport has been received from the consular section, and is currently being processed for delivery

When you see the status ‘Passport has been received from the consular section and is currently being processed for delivery‘, it means that US Consulate/ Embassy has completed processing of your passport and it has left the US Consulate or Embassy. Your passport is now at the delivery service center and is prepared for shipping of the same. It looks like as in the below screenshot.

It can take anywhere from two to three days for the delivery of the passport to VAC. Sometimes, it can take up to a week as well.

If you are in India and have paid for the premium courier fee of Rs. 650 INR, then you can expect the passport to be delivered to your given location. If you have opted for pickup, then you will get an email/ SMS for you to collect your passport. Also, if you done any last-minute changes such as, selecting ‘pick up’ first and then changing to deliver at your location, then it will get delivered and the courier service will collect the INR 650 from you at the time of delivery.

Passport has been received from the consular section and is currently being processed for delivery
Passport has been received from the consular section and is currently being processed for delivery

Transit from Post

If you see the passport tracking status as ‘Transit from Post’, it means that the delivery partner/ courier service is transporting your passport from the US Consulate to the Visa Application Center(VAC) or the location you have selected for passport pickup.

If you have selected an address for delivery, it will be delivered to that location. If you have selected the VAC location for pickup, it will be sent to the VAC location.

Your Passport is ready for pickup

When the passport tracking status says ‘your passport is ready for pickup’, it means that your passport has arrived from the US Consulate/ Embassy after their processing and is now available at the VAC location or pickup location for you to go and collect the passport. Sometimes this status is also shown as ‘Ready for Pickup’, both mean the same.

You can now go to the VAC location or pickup location address and collect your passport by presenting your identity proof and your appointment letter. Make sure you check the timings of the VAC location for pickup. They have fixed hours of operation and you need to go only during their operating hours.

Your Passport is Ready for Pickup
Your Passport is Ready for Pickup

There is no status update available for the passport number submitted

When you check the passport tracking on the USTravelDocs website, you may see the message that reads ‘there is no status update available for the passport number submitted’. You get this message, if you have entered an incorrect passport number or if your passport is not yet ready for tracking. You will see the status change after a day or two.

The below-listed statuses may or may not appear across all countries. You may see the below in countries like Japan. If you do come across them, below is what they mean.

Out for Delivery

You would see the status of your passport as ‘Out for Delivery’ when the passport was dispatched from the US Consulate/Embassy and it is on its way for delivery at the address that was specified by you for delivery. When you see this status, you can track the passport delivery status at the courier website as well.

Your passport has been picked up

Your passport tracking status would say ‘your passport has been picked up’, if your passport was actually delivered at the location you specified or you have personally collected the passport from the VAC location. You also would see this message, if the courier person tried to deliver and you were not there and they provided a note for pickup. You can track the status on the courier website as well.

Your passport has been returned to post

You would see the status as ‘your passport has been returned to post’ when the passport is sent back to the US Consulate or Embassy. Usually this happens, when there are any issues with the delivery of your passport due to any errors in your name or address and they could not deliver it. Also, it can happen, if you could not collect the passport after the courier service requested you to pickup. You need to contact the customer service to get your passport re-delivered to you.

How to Track Passport in Courier website Blue Dart in India

If you are in India, Blue Dart is the delivery partner for US Consulates. If you have not got any tracking number related to blue dart, then you can use the UID that is listed on your appointment confirmation letter to check the tracking status. You can check your passport delivery status after the passport tracking status has changed ‘Passport has been received from the consular section and is currently being processed for delivery‘.

All you need to do is enter the UID number in the Blue Dart Courier Tracking website. Below are the steps.

  • Go to the Blue Dart Tracking page
  • Select the ‘Ref No’ radio button as shown below in the Track your shipment
  • Enter UID in the tracking box
  • Click on Go button
  • You will get the result of the passport status.

Below is a screenshot of the Blue Dart website, where you can track your passport using the UID.

Tracking Passport status using UID on Blue Dart website
Tracking Passport status using UID on Blue Dart website

If you are not sure, what is your UID, check your Visa Appointment confirmation letter. It will be on that. It will be under MRV Fee Payments. Below is a sample screenshot of UID on the appointment confirmation letter.

UID on US Visa Appointment Confirmation letter
UID on US Visa Appointment Confirmation letter

Why does the ‘Document Delivery Information’ shows blank on CGI Federal Website?

The ‘Document Delivery Information’ section on the CGI Federal/ USTravelDocs website is the place where you would see your passport status that is related to US Visa processing. The word ‘Document’ here corresponds to ‘Passport’. In general, after you submit your passport for US Visa renewal using dropbox you may sometimes see this section as blank. Below are some of the common reasons.

  • US Consulate / Embassy Still Processing your Visa: If your US Visa stamping-related process is not yet complete for your passport, you would see this as blank. Meaning, they cannot really give an update on your passport, when it is being processed by them.
  • US Visa Processing Completed, but not yet tagged: Sometimes, when you check the CEAC website, your status may show as ‘Issued’ or ‘Approved’, but still the passport tracking status may not be updated and be shown as blank. The reason is, they move it as batches and the status of the passport will get updated soon. Do not have to worry about your passport status, it has nothing to do with your US visa approved/ issued status. Usually, wait for two to three days after the ‘Issued’ status in CEAC, you would see it updated by then. You can read How to check US Visa Status on the CEAC website to know more.
  • US Visa Appointment is not booked or have not dropped off documents: You also see the status as blank, if your US Visa appointment is not yet booked and you have not given your passport to the VAC or consulate/Embassy.
  • US Visa Status still in ‘Application Received’ Status: Sometimes, there are delays in your US Visa processing and your CEAC status can be stuck for a long time in ‘Application Received’ status. In such cases, you will also see the blank status for the ‘Document Delivery Information’. This basically means that they still have the passport and they will need it for processing. Until the CEAC status changes to ‘Issued’ or ‘Refused’, you may not see the blank status change.
  • Intermittent Status During Visa Processing: You would also see the status as blank when your US Visa is still being processed by Consulate/ Embassy and goes from one status to other. Also, sometimes, when your visa is under 221g administrative processing, you may see this as blank after the submission of your passport during the processing phase.

Common FAQs

What is CGI Federal? Relation to USTravelDocs & US Dept of State?

‘CGI Federal’ is the outsourcing company that works with the US Department of State to facilitate booking appointments, and shipping various documents and passports between consulates. That’s the reason you see USTravelDocs.com redirect to the CGI Federal website for appointment booking.

When does the Document Delivery Information change for Approval Cases?

Usually, the CGI federal website shows updated information in the ‘Document Delivery Information’ section two to three days after you see the status as ‘Issued’ on CEAC Website.

What has been your experience using the passport delivery with USTravelDocs? Share your thoughts and experiences in comments section below.

References: You can check USTravelDocs Japan Passport Status

   

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113 Comments

  1. This guide on tracking US visa stamping passport statuses at USTravelDocs/CGI Federal website is incredibly helpful! The breakdown of each status and its meaning clears up any confusion users may have. Plus, the inclusion of screenshots and step-by-step instructions adds clarity to the process. Thanks for sharing this valuable resource—it’s sure to be a lifesaver for anyone navigating the US visa application process!

    Reply
  2. Hi, My visa was “Approved” on Jan 18, 2024. It went to Application received in between and then back to Approved since then (it is Jan 23 today). Does this happen? How long the process would take to go from “Approved” to “Ready for pick up”? My passport was submitted on Jan 8.
    Thanks in advance!

    Reply
  3. I have completed my interview on nov 6th 2023 . my visa status is issued and passport status is ready for pickup . Still not yet received the passport at bluedart . How many days it will take to receive the passport ?

    Reply
  4. So my visa was approved and issued on 22nd Aug and the USvisascheduling site (the new one) is currently showing as “Originator Scan” since this morning i.e. 24th Aug. But, no further movement or tracking beyond that.

    Does anyone have any idea how long from that status change to passport getting delivered to home address provided or at least getting a tracking ID or UID being active to track?

    This whole process has been a information black hole, no one picks up any calls and there is no clear timeline on how long what step takes. I’ve had to guestimate this whole Dropbox process thru forums and indirect information. The worst managed process ever.

    Reply
    • My visa is also approved on the same date and “Originator Scan” status also updated on 24th Aug only. Still no update. Did you get any status update today or still same?

      Reply
      • Did you get the passport back? Did you receive any mail for AWB number? I am in same situation, CEAC website says Issued on 24th August. I called up the contact center they said passport left the embassy but the AirWayBill number is not generated yet at the Blue Dart Location.

        Reply
        • Did you you get your passport back? My status changed to ‘Origination Scan’ on August 29 morning. Can I expect my passport back in the next 2 days?

          Reply
          • Update:

            So here are some data points that will help ease a few nerves. I do not want anyone else to go thru the information blackhole and utter disrespect in terms of communication that our India counterparts who manage this process dish out:

            – Status updates happen only once a day around 10.30 AM
            – When you see the page that says you will be directed to the page shortly, that means data upload is happening
            – Everything moves only once a day, i.e.
            – Approved (1 day in that status)
            – Issued (1 day in that status)
            – Origination Scan (1 day in that status: what this means is the the package for pick up from consulate is ready, either to go back to the self pickup location in the major cities or ready for Blue Dart to pick up and Deliver to applicants provided address)
            – After Originator scan it will only update to “Ready for Pick Up” if you had set self pick up, which might be the same day but mostly the next day
            – If you had opted for Premium delivery it will not update beyond that till delivered to address
            – IMPORTANT” Blue Dart will pick up only the next day after Origination Scan status AND you can track on the delivery progress on their website ONLY after its picked up. To track you need to use the UID# provided on your appointment letter
            – It usually gets delivered the same day late afternoon if you are located in any of the main cities

            I hope this explanation will help ease the stress and anxiety of many others in the same boat. Best of luck!

          • Hi bindu , did you get your passport? If yes how ? I have flight in 4 days and I didn’t receive my passport it. It shows not delivered status and I also didn’t get any call.

    • Respected sir,
      I have done drop box of US visa on 18tt at India chennai, but yet I dint get any SMS or email about my passport status, even customer service number is also not working….so how can I check the status

      Reply
  5. Hello i had completed my interview on June 15 it’s been 30 days till now I don’t Received ani updates of my passport.i had sent the mails did calls but no proper response. From their side what should I do?

    Reply
    • Hi Sai
      Were you able to reach out anyone. I deposited my passport and when i send the tracking mail they say there is no status available for the passport number.

      Reply
      • Hi Mansi,

        Did you get your passport after that. I have also deposited my passport and when I send the tracking email I get the same update as no status update available for this number.
        The call centre no also does not work .

        Reply
  6. Please can somebody provide any information on my experience.
    I submitted my document at the VAC in Abuja, Nigeria by way of Drop Box for renewal on the 14th June 2023 but up till today 07th July 2023, my CEAC status is still showing ”Application Received” and my Document Delivery Information on the CGI Federal Website is blank. What do I do. I am so worried.

    Reply
  7. I had drop box appointment at Chennai VFS office On 07/07.The Status on CEAC site shows No Status,Passport Tracker shows “Your Passport is still with US Consulate/Embassy”, was told to wait for 7 working days, but the speed at which its processing doesn’t look like by 07/13 i would have an update.

    Reply
  8. I submitted documents and my passport on 09-June-2023(dropbox).
    The status update on CGI portal is blank, and receiving a standard reply when tracking with the passport number.
    It’s been four weeks without any status update. Has anybody faced this situation earlier?

    Reply
    • That is exactly my situation. I submitted on the July 14th 2023 by way of Drop Box but still showing blank up till date. I am very worried about it even though I have read everything about it included that I should not worry.

      Reply
    • That is exactly my situation. I submitted my documents since 14th June 2023 but uptill now, my Document delivery Information page is still blank. I am worried about it.

      Reply
  9. hi I had an official interview and consular told me “I am approving your visa” after that my status has been “Your passport is still with the US Embassy/Consulate” for past 1 week. Should I be worried?

    Reply
  10. Hey Guys,

    Document Delivery is blank and CEAC website shows Refused.

    Any comments or suggestion will be greatly appreciated!! Just want to if someone had same situation and what was the outcome?

    Would you mind email at vik.vikki@gmail.com to know complete details or it.

    I am pretty nervous and stressed about this situation.

    Please respond.

    Regards,
    Vik

    Reply
    • Hi All,

      With the Grace of God final my Visa is Approved, Below is the timeline]

      May 18th – Drop Box Appointment
      May 24th – Refused in CEAC website
      May 26th – Received Passport with 221g slip (White and Yellow)
      May 30th – Attended Visa Interview in New Delhi
      June 5th – Submitted all additional docs along with 221g slips to VFS New Delhi
      June 6th – Administrative Processing in CEAC website
      June 16th – Refused

      At point I was so stressed out it because it sounded like may be rejected or another 221g but after going through with all blogs and case studies I found that after completion of administrative processing (10 business days) they send back all info/documentation/information to US consulate in India then they start processing again and embassy (New Delhi in my case) change status to whatever was the old status in my case it was refused.

      June 20th – Bingo, it got APPROVED

      Hopefully this timeline will helpful whoever is in same situation.

      Thanks All.

      Reply
  11. Hi, I am also experiencig the same and my status says” No update available for the submitted passport status” when did you finally get the passport and is it approved?

    Reply
  12. I Submitted my documents for H1b drop box on april 28th .The CGI federal still shows “”your passport is still with embassy/consulate”. Until yesterday ustraveldocs email returned “delivered to post ” ,today its showing “There is no status update available for the passport number submitted.” cpuld anyone please let me know what does this mean ,i did not see any other status other than these.

    Reply
  13. I dropped my documents at mumbai location on April 28 today is May 3 and the status is “ The current status of your passport is Delivered to post”

    What does this mean and when I can expect the status change what is turn around time ? This is renewal .

    Reply
    • On average 20-25 days at Mumbai. Mine took 22 days to change status to Issued. I’m still waiting on the courier, which might take another few more days.

      Reply
  14. CGI portal says “ready for pickup” i have opted for premium pick up. But i have not received any e mail or sms that the VAC location received my passport. What should i do now?

    Reply
    • Mine is in person interview on May 25th , from then it’s in Approved status. No updated still.Any one had similar experience and waiting for issued

      Reply
  15. Hi,
    I had drop box (Visa waiver) at Mumbai location for H4 on Feb 24th, 2023. They said it will take 10 to 14 days for processing. My passport status showed as “Passport at US Consulate”. Now from past week my status changed to ” Document Delivery Information:”. I have gone through your website and sent email to “passportstatus@ustraveldocs.com” and sent my passport number. I got reply immediately saying ” No status update available for the passport number submitted”. I am worried about my passport now and I have ticket back to USA in 15 days.
    Thanks,
    Jyothi.

    Reply
  16. Hi,
    I had an Interview waiver appointment on Feb 10, later from then my “Case Last Updated” changed to 21st Feb, 24th Feb, and 1st March with the Status as “Application Received”

    Later on 10th March, my status got updated as “Refused” with a Big description and in CGI portal said “Passport has been received from the consular section, and is currently being processed for delivery”

    Is this the final verdict that I don’t get the visa or is there any hope I can still wait?

    Reply
      • My Visa also got refused in the same way then I spoke with an attorney. This is what he had to say, if your Visa status on CEAC website has changed to “Refused”, doesn’t mean your visa is denied. It simply means, either they are going to issue you 221g and ask for documentation or would call you for an interview. When you receive your passport from consulate after such scenario, it may have further instructions to follow. I’m also waiting for my docs to arrive and see where it leads me. I wish you luck! 🙏🏽

        Reply
        • Hi Jai,

          I am in same boat. What happened after that?

          Would you mind email at vik.vikki@gmail.com about what did you see ur passport?

          I am pretty nervous and stressed about this situation.

          Please respond.

          Regards,
          Vik

          Reply
    • Hi Nuthan,

      I am in same boat. What happened after that?

      Would you mind email at vik.vikki@gmail.com about what did you see ur passport?

      I am pretty nervous and stressed about this situation.

      Please respond.

      Regards,
      Vik

      Reply
  17. My Visa has been “approved” on March 9th and “Issued” on March 13th on CEAC Website.

    How long does it usually take for me to receive it by BlueDart?

    Thank you

    Reply
  18. My wife submitted her passport for Dropbox (interview waiver) H4 stamping on 22 Feb 2023 at Mumbai with in-person pickup option.
    It’s been 18 days now. For the past week, I see the status on CGI site as “Document delivery information :”
    Is there any contact / place where I can request them to update the current status ? Or can we walk-in to the office in Mumbai to check current status ?

    Reply
  19. The courrier company shows that my documents have been delivered since a week ago, but don’t say to who.

    And in my account status is still on “ Send documents”.

    What does that mean?

    Reply
  20. Hi , my status changed from ‘’passport is still with the embassy’’ to ‘’documents delivery information’’ (blank) what do u think it is ? Should I send an inquiry?

    Reply
  21. H1 B renewal, CEAC status changed to approved on Dec 6th 2022 and after that no update. Consulate replied once as undergoing internal processing and visa cannot be printed right now.

    Any one waiting in similar status?

    Reply
    • Hi Praneet, Are you still on ‘Approved’ status. I’m also in same situation. My status changed to ‘Approved’ on April 28, still not changed to ‘Issued’. My passport is with US Consulate. Whenever i reach out ustraveldocs email, getting standard reply messages.
      Please let me know if your status is changed and if you know anything about ‘Approved’ status and why they’re keeping so long without issuing Visa.

      Reply

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