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Process at Passport Seva Kendra –TCS outsourcing, Faster processing at Hyderabad

I applied for passport over 10 years ago and the process at that time was paper driven. I had to stand in line for a very long time; I had to fill in big sets of papers and the processing time at Passport Seva Center was very long…things have changed considerably in the last ten years.  Let me share my experience visiting passport Seva Kendra(PSK) for my Indian Passport Renewal.

Outside Passport Seva Kendra in Hyderabad.

I went to passport seva kendra at about 8:30 AM.  As I was eligible for walk-in at that time, I did not had any appointment booked, I just went for a Walk-in Appointment ( 9 AM to 11 AM).   The security guard was very specific on timing, he did not allow anyone until the clock hit 9 AM.  As I inquired others, they were telling their own stories how much they paid for the agent, what all different documents they were carrying.  I got a little confused as I never went to an agent and I did not had all the documents that they were mentioning…I said to myself to stay calm. Some of things I heard was, some paid about couple of thousands to get a slot… (Updated 2016 : Now-a-days, there is no hassle of opening slots at a certain time, you need to pay online and then book slot, so the agents stories are gone for toss. Do NOT believe in agents. )  In any case, none of the agents are allowed inside the passport seva Kendra. They have to stay at the gate. So, there is no need to go for one, unless you badly need some specific help and illiterate.

Standing in Line outside, Outside hall token collection – Documents verification

Once the security guard lets you enter the premises, you will be asked to stand in line, then they look for the document that you  printed out from website, which has the appointment details and Application Reference Number ( ARN) with bar code.  They will suggest you to do self-attestation on the pages you are supposed to do like Passport first and last pages, etc.  Once you are done with line, they do security scan and let you to enter a hall, where you will need to get token.  TCS personnel will verify your documents and let you complete the signatures and any other stuff. They will collect your documents and place them in a file and give you a token number. Be careful as they shout your name and you have to pay attention.  Once you get token then you enter other chamber where process is defined.   You need to show the token to a security guard and he will let you in. It takes about 10 to 15 min here to get token number.

Process Inside Passport office – Photo capture, documents verification, Passport officer

The token clearly states step-by-step where to go.  It says A -> B -> C, indicating where you start and where you end.  All the sections A, B and C are color coded.  You first enter  Section A.

Section A – Photo Capture, Fee payment, Document check

You have TV monitors displaying your token and the corresponding booth where you need to enter. TCS personnel will take care of capturing your photo, verifying documents, organizing them and having them ready in a file. As you need to do online payment, no need to worry about anything about payment for application. Really nice TCS team, they are very helpful and courteous. They will only take the required documents and return if  something is not required.  This is done in a section like Cubicles in typical office with one side open.  It takes about 10 min here.  If you have something wrong when you filled application online, this is the time to get it corrected.

Section B – Documents Verification by Passport Office Govt Employees

Once you are done with that, you need to go to  Section B, where you will have to wait for sometime for your token to be called.  Again, you need to watch TV monitors to see where your token would be called.  As this is done by Government employees, it takes time here, they are slow and some of them were not at their desk.  I waited for about 15 min and then the guy just verified the file for about 5 seconds and did a signature and asked me to go to next section.  It takes about 15 min time at Section B.

Lately, in 2018, users have reported that they are sent away not being sent to the Section C and given acknowledgment letter. They are not giving any reason. There is nothing to panic, it is just happening and we do not know the exact reason. Nevertheless, the passport is being issued as normal, just the process is getting delayed in few instances for such people.

Section C – Passport Issuance by Assistant Passport Officer, All Govt. employees

Well, this was the most frustrating section of the whole process. I ended up waiting for about 1 hr to 1 hr 20 min here.  It was just slow as hell.  There were only two  old guys, one of the guys did not know how to use a PC, they called a guy to turn on computer…it was pathetic. Anyways, they let you wait for a very long time and you need to keep checking the monitor. They will verify the documents once again and tell the decision. If everything is fine, they will ask you to go to the acknowledgement/ feedback counter. If not, they will ask you to get the required documents.  You will be asked to fill out a feedback form and leave the premises.  It hardly takes 5 min here.

Overall the process takes about 30 min until  section B and the last one takes about 1.5 hrs. overall the process should take about 2 hrs. If there are more people in Section C, you could be out by 1 hr or maybe 1.5 hr.  TCS team does a great job by doing work swiftly without any lag. The bottleneck is the last section where Govt Employees work.

Two cents of advice from Passport Seva Experience  :

  • Carry a ball point pen, you may need it to sign. If you have not done.
  • Make sure you do self-attestation of the passport pages and other documents that are required to do. It will save some last minute hurry when you are in the line.
  • Carry photo copies of all the original documents like your address proof, marriage certificate, etc.  At Hyderabad, you have a copier inside to take photo copies, but be prepared.
  • Do NOT need to go early to the passport Seva Kendra, they will not let you inside. You just need to be there at respective reporting time.
  • They will allow cell phones and remote control car keys inside the passport office, do not need to worry about these things. You need to turn them to silent mode.
  • You do NOT need an agent, you can do everything on your own. Just need to carry the right documents.  Agents do not really take you inside or do anything.  They will just guide you and maybe get you a slot.

Latest Tips from Readers : 

  • If your Aadhar card is new, there may be a situation where the government database is not linked. So, if you have a recently issued Aadhar card, carry a backup accepted document for proof of address.
  • For using private bank statements as proof, you need to have your passport size photo with a bank stamp over it.  Also, if you have to re-submit certain documents  there is a separate time for files that are on hold, so not to worry too much.

What was your experience ?  Any other tips for our readers from your experience ?


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  1. Sir, My name is Taran and my passport application is put on hold(as by sms) but the status on portal is ‘All documents and applicable fees is submitted.’ I was asked to exit from counter A where the official said I will get my police enquiry in 20-22 days but here I am 23 days dater. What should I do?

  2. Hi,

    My passport had surname missing.
    Although every other document (DL/VoterId etc) had correct full name with surname.
    So when passport was renewed last time, the surname was added – by following the usual procedure of affidavit/advertisement.

    Now, my passport is up for renewal again.
    In the renewal form – against the question:
    Have you ever changed your name? Yes/No

    What should be the response.

    My guess is that the answer should be No, because i never really changed my name.
    Only surname was added in passport during last renewal.

    Any advice?

  3. Dear Sir,
    I want to confirm that if I change my present address after applying for passport re-issue (documents submitted in Passport Seva Kendra after appointment) but before police verification took place, am I going to face any problem in getting my passport? Do I myself have to approach police authorities to inform them about my new address? Please suggest.
    Thanks in advance.
    Ram Prakash Maurya

    • Ram,
      Yes, there could be issue, you need to inform the passport office. It is best to stay there for 2 weeks or 1 months until the police clearance is received.

  4. Sir
    Please advise me.. My पासपोर्ट will expired in 2025 during my MS study. Can I Rene view from US while doing Master or I need to come in India for renewal

    • You can get your passport renewed in US from one of the Indian missions in major US cities. It is easier and quicker than getting a passport renewed in India. The staff is really nice and helpful, partly due to fewer applicants and partly due to cultural influence.

  5. my fathers name is syed saleemuddin ahmed qadri but in my ssc memo and birth certificate it is written as syed saleem uddin qadri, ahmed was skipped imn my ssc memo ,problem arouse for my re issuance of passport ,as i have full name of my father in my old passport when i am 7 years old now iam adult .what document should i enclose to resubmit my application.

    • Easy option is to change the passport details, or if you can change the SSC mark list details. I suggest, you need to ask the Passport office what they need so that you can proceed.

  6. I am RAKESH BABU SURYAVAMSHI BABURAO PRAKASH . I Applied passport renewal File number- BN3071969878119 on 18 Mar 2019.
    The status is “Passport application is under review at Regional Passport Office” after 18 days. Pls help

    • Rakesh,
      Sometimes it can take more time depending on the application background. Wait for few more days or you can call customer service to understand where it is stuck. If it is at police station, visit and check with them or go to the passport office and inquire. sometimes it can take up to a month or more, nothing to panic. just wait.

  7. I Applied for the passport and verification of documents also done and Acknowledgement letter is sent to mail. But the form is given at psk office to me contained a mistake i.e.., My father is Government servant but in the form what they have given to me marked as no ‘N’. So now how do I Rectify that mistake?

  8. My application status is “ON HOLD” ,am I supposed to go for B counter directly or from again counter A and then to counter B?last time I produced all my documents in counter A,am I supposed to submit all documents again?

    Please do answer for both the questions

  9. Can something be done with counter C. The waiting time is almost around 2 hours in Hyderabad- Tollichowki
    Even they don’t follow a sequence?
    Unable to understand the logic.

    • Unfortunately, the counter C is handled by Govt. employees and not sure, if that will change as the passport officer would very likely always be a government employee and not outsourced to any private firm…

        • Hi sir, I didn’t have my 10th original marks memo but i have my degree original one. Can i apply without 10th original or should it requires original 10th memo

    • You may put a written complain over the email. Also, you may twitter the specific problem in the official twitter handle i.e., PassportSeva Support (@passportsevamea) | Twitter.

  10. Hello,

    My place is Hyderabad, however I traveled to Coimbatore for Some coaching from an institute which will be there for the next 6 months and I need a passport with in this (6 months) time. Is there an option to get the passport without going back to Hyderabad, coz I cant take leave here not even for single day, i will get only Sunday.

    I can apply online however for document verification only Can I do it here in Coimbatore PSK?

    Details: I am staying in a Residency which is more of a hotel.

    Jagadish V.

    • You can apply in Coimbatore PSK. See, if you can get letter from the residency or your institute that says you live there. You need your current address proof. You can go to your bank and update your details and then use the photo passbook as proof as well.

  11. Dear Sir, I need to renew/reissue my recently expired passport which was renewed in Dubai but my address is still Indian address. I lived last 20 years in Dubai as NRI, hence I don’t have aadhaar in India. My quetion is here that is it finger prints or iris scan process happens in PSK?

  12. Hi,

    I had submitted by Passport Application on 15/6/2018 at PSK ITO Delhi. On the acknowledgement receipt, the status is coming as “On Hold” and online the status is “Passport application has been submitted along with applicable fees and supporting documents”. I have applied for reissue of passport under the Normal scheme. I was not asked to visit counter “C” at PSK. I had submitted Adhaar for both identity and address proof.

    Since, more than 10 days have passed and there has been no status update, should I visit PSK or is it a standard procedure for every application. Also, kindly let me know as to within how much time the passport status should get changed or rather should get granted.

    Thanks a Lot.

  13. My passport application get on hold at second section due to some address issue. So what is the further procedure if I will re-schedule my appointment.
    Also, can we change the entered addresss of passport application in this scenario . Kindly let me ASAP .. I will be very thankful

    • You can re-schedule. Anything that is wrong, when you enter here by mistake online can be corrected at the PSK service center.

  14. Dear Sir
    What are the documents required for police verification.
    I gave the following documents to the police officers.

    B) E-aadhar card
    C) Driving licence

    Is there going to be any problems regarding verification certificate.

  15. I had applied for the renew of passport on account of change of address on 15.1.18. Tracking status still shows that the application is under process. Is there any time limit for the process to get completed? There seems to b no further progress in this regard

      • my passport status 1 st on hold after one day they change to sent to passport office for further processing what is meaning my all document are clear

        • could be interim steps, do not worry much, they may be system messages. If nothing happens in 15 days to a month, call customer service

  16. I want to know that I m submitted all documents for normal new passport he will give me acknowledgement slip which have written that application status-on hold ,police verification-na and other things Na and don’t want to submit other documents but today is 15day no status will change what should I do.


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