One of our readers, Vishwanth, posted this experience of applying for passport renewal in Mumbai, it is a good experience and gives a lot of positive hope and changes in the system. Thanks to Vishwanth.
Background – Appointment – Passport Office
The experience is fantastic. I just am unable to believe it.
I applied for renewal of my passport on 14th June and got an appointment fixed for 9th July 2013.
Like a good old way I went to passport office 1 1/2 hr before the appointment time along with 20 sets of different testimonials/ certificates originals and 2 copies each.
The private guard outside Mumbai Malad office was courteous, allowed us inside only 15 minutes early. I stood in the token counter and got my file papers in 5 minutes before appointment time. Then I got into the three step process.
Three Step Process at Passport office
Process at Section A
It took me about 10 minutes to get into “A” process which you have outsourced to TCS, that included photo and finger prints and checking of documents. He just took 10 minutes to do it all and just took two of my electricity bills one June 2013 and the other one year before.
Process at Section B
I had to wait about 20 minutes for B process of passport authorities’ verification who said police will come and verify other documents. He just saw again the same documents of old passport copies and electricity bills copies
Process at Section C
I had to wait another 15 minutes for the C process of the final authority for granting the passport a lady who just said everything is in order and since you have not changed address no problem.
I stood again in a line for receipt of the renewal application and walked out. The receipt said no police verification needed.
Just in 1 hour from appointment time I was out of the passport office .
Passport delivery to home – 3 days !
I expected the passport to come in another one month time with police verification.
I was pleasantly surprised to see the passport just in 3 days of appointment or 25 days of application.
I am clear the time taken in the AC office can further be reduced by half but it will take some time for you to do so.
I had a doubt how the quality of photo will be and again I want to say it is reasonably good. I was the only person in about 100 odd persons who had a tie and a coat.
I can only say Kudos to the authorities for making this change happen. It had definitely brought in smile on my face and I believe this is definitely a change in the right direction and better office productivity
You may also check out Passport Kendra Experience at Hyderabad – TCS Outsourcing