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US Visa Scheduling New Portal India: Login, Customer Care Info

The US Department of State Bureau of Consular Affairs, as part of their regular upgrades to their systems, changed the US Visa Appointment Booking website in India in July 2023. As with any system, there are many issues with the new system. If you are applying for a US Visa in India, you must use the new website and contact relevant customer service details.

In this article, we will share the details of the new portal used for US Visa Scheduling for India, how to log in, common issues, customer care numbers & email, and other common FAQs. We will continue to update this page as we have more details.

US Visa Scheduling New Portal for India: Website, Login, Account

US Visa Appointment Booking Website URL for India: The US Visa Scheduling New Portal for India is https://www.usvisascheduling.com/en-US/

Redirection to atlasauth.b2clogin.com – Not Spam: As soon as you navigate to USVisaScheduling.com, you will be redirected to something that looks like “https://atlasauth.b2clogin.com/xxxxx…”. The redirection of the website to https://atlasauth.b2clogin.com/ is not spam. It is a new authentication system used by the US Department of State. The b2clogin.com is owned by Microsoft and nothing to worry.

Redirection from USVisaScheduling.com to b2clogin.com
Redirection from USVisaScheduling.com to b2clogin.com

Create Account, Login: If you do not have an account at USVisaScheduling.com, you will need to create a new account and use the username and password to log in to the system. You can read the guide with all the steps to create an account at Step-by-Step Guide to create an account at USVisaScheduling.com.

US Visa Scheduling Customer Care: Email, Phone Number

With the launch of the new visa appointment booking system, the US Department of State has also changed the customer care details for the US Visa Scheduling website for India. Below are the details

US Visa Scheduling India Customer Care Email, Responses

The customer care email for US Visa Scheduling India is support-india@usvisascheduling.com

When you write to the above email, you will get an automatic response from them indicating how to sign up for the account, which looks like in the screenshot below:

Automatic Email Response from US Visa Scheduling Customer Care
Automatic Email Response from US Visa Scheduling Customer Care

Also, you can check the status of your email ticket under messages after you login to the US Visa Scheduling portal. It looks like this in the screenshot below:

US Visa Scheduling Messages for the emails sent in Portal

US Visa Scheduling Messages for the emails sent in the Portal

US Visa Scheduling India Customer Care Phone Numbers

The customer care phone numbers for US Visa Scheduling India are listed below:

Calling from India:

  • If you want to speak in English, Hindi, Telugu, Tamil, Punjabi, Bengali, or Gujarati, then you can call +91-22-62011000
  • Hours to call:
    • Monday through Friday, 8 AM to 8 PM, India Standard Time(IST).
    • Sundays: 9 AM to 6 PM, India Standard Time(IST).
    • Saturday is a Holiday.

Calling from the United States:

  • If you are calling from the US, you should use the number +1-703-520-2239.
  • Hours to call:
    • Sunday 10:30 PM through Friday 10:30 AM Eastern Standard Time(EST)
    • Saturday is a holiday.

Expect to be on hold for anywhere from a few minutes up to 45 minutes or more sometimes.

Web Call: Alternatively, you can also make a call directly from a web browser by clicking on the “Click to Talk” button at USTravelDocs Customer Care Webpage. You must use Chrome, Firefox, Safari, or Opera as a browser. See the below screenshot on how the “Click toTalk” button looks

Web Call for Customer Service at US Visa Scheduling Website
Web Call for Customer Service at US Visa Scheduling Website

Live Chat with US Visa Scheduling Customer Care

You can also use the Live Chat option to chat with a customer care representative of US Visa Scheduling India. In order to chat, you need to go to the customer care webpage of USTravelDocs and click on “Live Chat” button. It looks like in the below screenshot.

Live Chat Option to speak to US Visa Scheduling Customer Care
Live Chat Option to speak to US Visa Scheduling Customer Care

Common Issues Contacting Customer Care

  • Long Wait times: Some users have reported that they were put on hold for about 50 minutes. So, be prepared for a long wait.
  • Not connecting: Sometimes, the numbers do not seem to connect as reported by some users. Do not be disheartened if there are such issues. Keep trying after some time.
  • No one Answering: Sometimes, it can also happen that no one is answering the customer service number, this was also reported by few users. So, keep trying after some time, if no one picks up.

What was your experience contacting the US Visa Scheduling Customer Care? Shar your feedback, tips to speak to customer care in comments section below.


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  1. US Visa site is logging me out .After login when i try to book an appointment its logging me out, what to do, I have changed my browser also

    • Sharat,
      If you are goind to the old portal, it will keep doing that. Can you check, if you are going to the new portal. Try to clear cookies and cache and try on the new USVisaScheduling website. If it repeats more, call the customer service.

  2. I’m experiencing the same thing…I sign into the portal to make appointment for biometrics but there are no options to make appointment…please help


  4. While making a call, auto answer says to press this number & that number. While keep pressing the numbers as instructed, you don’t get connected to anyone & it says that you have not press any options. I really couldn’t understand the problem. Please sort out. It doesn’t say you in que or in waiting. What’s that?

  5. Looks like there is a typo in the phone number:

    It’s +1 703 520 2239, but never able to connect it.


  6. I can’t see any option to schedule an appointment on my portal at all it’s blank. What should I do. I have also emailed and called but nothing worked. On left side of screen there’s no option to book appointment or any other action.

  7. Hello,

    I am Sayali Kulkarni. I have my US Visa appointment tomorrow and on 18th January. I wanted to postpone the appointments of mine but, was unbale to login because answers of security questions didn’t match. I tried to contact call center via phone and mail. But, received no reply. Can you please help?

  8. You should add a section with list of portal issues .

    Like what to do when you paid before the migration and you can’t claim it?showing partial payment

    Dependent error

    Biodata lock


    Etc etc , more on telegram groups


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