I applied for passport over 10 years ago and the process at that time was paper driven. I had to stand in line for a very long time; I had to fill in big sets of papers and the processing time at Passport Seva Center was very long…things have changed considerably in the last ten years. Let me share my experience visiting passport Seva Kendra(PSK) for my Indian Passport Renewal.
Outside Passport Seva Kendra in Hyderabad.
I went to passport seva kendra at about 8:30 AM. As I was eligible for walk-in at that time, I did not had any appointment booked, I just went for a Walk-in Appointment ( 9 AM to 11 AM). The security guard was very specific on timing, he did not allow anyone until the clock hit 9 AM. As I inquired others, they were telling their own stories how much they paid for the agent, what all different documents they were carrying. I got a little confused as I never went to an agent and I did not had all the documents that they were mentioning…I said to myself to stay calm. Some of things I heard was, some paid about couple of thousands to get a slot… (Updated 2016 : Now-a-days, there is no hassle of opening slots at a certain time, you need to pay online and then book slot, so the agents stories are gone for toss. Do NOT believe in agents. ) In any case, none of the agents are allowed inside the passport seva Kendra. They have to stay at the gate. So, there is no need to go for one, unless you badly need some specific help and illiterate.
Standing in Line outside, Outside hall token collection – Documents verification
Once the security guard lets you enter the premises, you will be asked to stand in line, then they look for the document that you printed out from website, which has the appointment details and Application Reference Number ( ARN) with bar code. They will suggest you to do self-attestation on the pages you are supposed to do like Passport first and last pages, etc. Once you are done with line, they do security scan and let you to enter a hall, where you will need to get token. TCS personnel will verify your documents and let you complete the signatures and any other stuff. They will collect your documents and place them in a file and give you a token number. Be careful as they shout your name and you have to pay attention. Once you get token then you enter other chamber where process is defined. You need to show the token to a security guard and he will let you in. It takes about 10 to 15 min here to get token number.
Process Inside Passport office – Photo capture, documents verification, Passport officer
The token clearly states step-by-step where to go. It says A -> B -> C, indicating where you start and where you end. All the sections A, B and C are color coded. You first enter Section A.
Section A – Photo Capture, Fee payment, Document check
You have TV monitors displaying your token and the corresponding booth where you need to enter. TCS personnel will take care of capturing your photo, verifying documents, organizing them and having them ready in a file. As you need to do online payment, no need to worry about anything about payment for application. Really nice TCS team, they are very helpful and courteous. They will only take the required documents and return if something is not required. This is done in a section like Cubicles in typical office with one side open. It takes about 10 min here. If you have something wrong when you filled application online, this is the time to get it corrected.
Section B – Documents Verification by Passport Office Govt Employees
Once you are done with that, you need to go to Section B, where you will have to wait for sometime for your token to be called. Again, you need to watch TV monitors to see where your token would be called. As this is done by Government employees, it takes time here, they are slow and some of them were not at their desk. I waited for about 15 min and then the guy just verified the file for about 5 seconds and did a signature and asked me to go to next section. It takes about 15 min time at Section B.
Lately, in 2018, users have reported that they are sent away not being sent to the Section C and given acknowledgment letter. They are not giving any reason. There is nothing to panic, it is just happening and we do not know the exact reason. Nevertheless, the passport is being issued as normal, just the process is getting delayed in few instances for such people.
Section C – Passport Issuance by Assistant Passport Officer, All Govt. employees
Well, this was the most frustrating section of the whole process. I ended up waiting for about 1 hr to 1 hr 20 min here. It was just slow as hell. There were only two old guys, one of the guys did not know how to use a PC, they called a guy to turn on computer…it was pathetic. Anyways, they let you wait for a very long time and you need to keep checking the monitor. They will verify the documents once again and tell the decision. If everything is fine, they will ask you to go to the acknowledgement/ feedback counter. If not, they will ask you to get the required documents. You will be asked to fill out a feedback form and leave the premises. It hardly takes 5 min here.
Overall the process takes about 30 min until section B and the last one takes about 1.5 hrs. overall the process should take about 2 hrs. If there are more people in Section C, you could be out by 1 hr or maybe 1.5 hr. TCS team does a great job by doing work swiftly without any lag. The bottleneck is the last section where Govt Employees work.
Two cents of advice from Passport Seva Experience :
- Carry a ball point pen, you may need it to sign. If you have not done.
- Make sure you do self-attestation of the passport pages and other documents that are required to do. It will save some last minute hurry when you are in the line.
- Carry photo copies of all the original documents like your address proof, marriage certificate, etc. At Hyderabad, you have a copier inside to take photo copies, but be prepared.
- Do NOT need to go early to the passport Seva Kendra, they will not let you inside. You just need to be there at respective reporting time.
- They will allow cell phones and remote control car keys inside the passport office, do not need to worry about these things. You need to turn them to silent mode.
- You do NOT need an agent, you can do everything on your own. Just need to carry the right documents. Agents do not really take you inside or do anything. They will just guide you and maybe get you a slot.
Latest Tips from Readers :
- If your Aadhar card is new, there may be a situation where the government database is not linked. So, if you have a recently issued Aadhar card, carry a backup accepted document for proof of address.
- For using private bank statements as proof, you need to have your passport size photo with a bank stamp over it. Also, if you have to re-submit certain documents there is a separate time for files that are on hold, so not to worry too much.
What was your experience ? Any other tips for our readers from your experience ?
My application is on hold as my DOB certificate was not valid. Now I got the right one. Should I take appointment or can I go directly ? I applied at Begumpet, Hyderabad.
You have to visit PSK directly between 9 to 11 AM
I have done with process A & B after that they told me to go to the exit counter and get acknowgement letter they didnt tell anything about C. The lady who was seating there for assesing my orignals she told me to go to the counter and get acknowledgement letter so is it ok?
I got the acknowledgement letter now what should i do?
And i need to remain present during police verification? I dont know when they will come..so is it ok if i will not present ..my parents will be there
Please reply as soon as possible
Thankyou
Hi,
I have submitted the application in tatkal yesterday. I have done the verification process in A,B & C counters, I collected the acknowledgement and they confirmed that I can expect the passport post police verification. But when I check the status on online today it is saying “re-submission of the documents required” please visit the PSK where you submitted the application. I tried calling customer care, but no response from them. Can anyone help me here? do I need to visit the PSK with all my original documents again?
Definately you will have to visit PSK to know the problem
Hi..My password was experied last month. What is the process fore re-newal..It will go for police verification Again?
Hi there. My passport was made in 2007. I have travelled to NZ. Currently in India and want to get my pcc done from Ambala office. I had my last pcc for Canada almost one and half year back from same office. It was issued the same day without any police verification. My question is that If I go now for PCC, are they gonna issue my PCC same day or it will take time due to police verification ? I do not have any criminal records. I heard that if you have old passport or had any pcc done more than 6 months back then there is police verification required and the PCC may not be issued same day.
Yes u will get your PCC and Passport same day
Thanks Nishulk advice. You have cleared my doubt. God bless you:)
Hey,
I am applying for a re-issue of my passport under Normal quota, next week is my appointment. I just realized that I might need it fast (2-3 weeks). How long does it take under Normal quota and should I shift to the Tatkal quota? I’m submitting it at the Mumbai passport offices.
Thanks
Hi Ananth,
After once you submit your application at PSK, it is usually delivered in 3-7 working days provided there is no police verification for any reason.
Mr Kranthikumar is right.
Hi,
My passport is expiring on June 2015. i have short travel plans in Jan 15 and Feb 15. I have Gas bill,and Mobil bill for my new address proof . Is this documents sufficient for applying in Tatkal ? What documents are further required for applying under tatkal scheme?How many days it will take if I apply under normal scheme?
I am in a process of renewing my passport.My address is now different.spelling mistake(Instead of shiju papachan ,it is printed as shiju pappachan) and wrong address pin(400607 instead of 400615) on my address proof(Electricity bill and bank passbooks).will this create any problem?Please let me know.
I need to know whether to get a passport renewal i need to get a letter from an gazette officers
No need for that if you are applying in Tatkaal category then you require letter from gazette officers
My and my wife’s passport is expiring in March 2015.There is no change in details included in the passport issues 10 years back.What documents do I enclose with the application now.
Please clarify
Thanks
Only 2 current address proof.
Only document you need to carry is your old passport. If your present address is different from that printed on your old passport you have to carry Present address proof also.
I liked this guidance note.Very useful.
Thanks
Good simple guide
i need to renewal my passport……….,
help me
Copy of old passport and 2 address proof, Fill application online and visit PSK
The TCS employees at counter “A” were not aware of ITR-1 (imcome tax returns) which is also a supporting document for address proof. It is usually an electronically generated one. I does not have any signature on it (digitally signed). They mentioned that one should carry an original ITR which has got a seal stamp and sign. They wrote on my appointment form that I do not have address proof document. I still went ahead to counted B ignoring their inputs. The passport officials at counter B accepted the ITR-1 as an address proof and I got my Passport in a weeks time and no police verification was conducted. TCS employees may not be aware of all the eligible documents. Do not worry about it. As as far as they are mentioned in the list of acceptable documents, go ahead. The reason might be, seldom applicants carry ITR as address proof.
Hi Kranthi Kumar Nalam,
How you were able to proceed to counter B, when counter A did not accepted your docs. I mean to ask that how you token number moved ahead to counter B? Is it allowed to directly move to next counter by yourself?
Thanks
AtulK
Hi Atul…Greetings…
I meant to say the counter where the documents were verified and the token was issued…the first counter…before proceeding to the counter A… Sorry…the error was unintentional…
I had written the mother middle name as mother father name and not my father name it will cause any issue at psk or not please guide me
You can edit at PSK
Hi , nice article.
I am 18 years old , and my passport is about to expire. As i have just turned 18 this year , what documents do I require ? I’ve already filled the form online. My permanent address is the same ( as on my old passport) . I don’t have any other proof , signifying my stay in my permanent address.My doubt is that the previous passport issued , was when I was a minor. So will there be a police verification again ? Or do i just need a self attested photocopies of my previous passport ? All help will be appreciated. Thank you .
Passport will be issue on PV basis/Pre verification,
Address proof is required.
In Employment type for Infant, which of the two is a more relevant option
1) Not employed
2) Others
It is not allowing me to leave this option as blank
Others
Hi Very nice article.
My PP is expiring in 6 months. please let me know if i apply for re-issue of passport will police verification be done again? as it was done earlier when i was issued fresh passport.
Your response will be highly appreciated.
No verification is done in case of Re-Issue passport if Address is same as in old Passport.
No verification was done in my case though the address in the old and new are different…if the passport is expired, then the verification will be conducted…if the passport is due to expire, then I don’t think you will be verified…
sir
my pass port get expired on aug 2015.like to know when i should apply for renew.also like to know that address given in pass port is under redevelopment,what document we need to submitt.
HI,
1) In what cases is police verification is done for minor/infant.
2) Will it be done even when both parents valid passport.
No verification is done for infant or children upto 15 yrs provided that atleast one of the parent holds valid Passport
Hi,
Can you please let me know about the vacancies in passport service kendra in Hyderabad, as I am very interested in doing.
Kindly send me the updates of openings, awaiting for ur reply.
Thanks….
can you please give reply to me….
Check vacancies on portal of passportindia.gov.in in media corner
hi actualli i filled the online form..now what documents should i need to carry with me regarding form? the submitted form printout(is it requred or only ARN receipt?) ,ARN receipt,address proof,birth proof,ENCR ….. is that right?
I want interview date change, how to get it?
I want interview date change, how to get it?
Rechdule your appointment after logging on partol. when u will click schedule appointment 2 options will display schedule appointment and cancell appointment. Mr Mangesh same proceddure is for you.
reissue passport how many days after receive?
How long does it take to get a reissue passport with change of address please. I have already submitted the application and now I have got a new job so I have to move cities. What are the options available for me please?
8 days if no verification is required otherwise 45 Days. please check the status on portal weather ur application has been granted or police verification has been initiated.
Hi,
My Passport is due for expiry in next month, I submitted reissue/renew form online but in schedule appointment it is giving me date in October when my passport will already be expired. Can’t I directly walk-in to office with the form to get it processed before it expires?
Thank you,
Namrata
LIU personnel didn’t took any signature of document
A few days back in police verification, the police took photocopies of number of documents (like pan card, voter id) and also asked to sign a Form,
but today in LIU verification, the LIU person just asked me to show the originals but neither did he asked for any photocopy and nor did he asked to sign any Form.
Is this a common protocol being followed ?
can u tell me what is LIU , Buy the way every police station has there own rules so u should not take any load.
LIU – Local investigation unit
HI,
My Father is going to apply for indian passport and currently in india. He is going to visit to USA soon with visitors visa to stay with us. His middle name is Mohan in this documents but in my passport, fathers name it is mohana.
So i am not sure what to use i the passport while applying. whether it is mohana or mohan.
please let us know.
Thanks,
Archana
Hello Nishulk,
I had applied for reissue of passport tmrw. Today its shows post police verification. What does it mean? My add not change.
Post verification means you will get ur passport in advance, however you will have to clear police verification also later.
Thx. I have to go police station or they will call me? After getting passport?
Every police station has different rules, Better u personally contact them after 15 days.
Hi,
I have read on couple of forums that voter id ( as proof of address) should be atleast one year old. Is it correct?
hai frnds i need ur help.on sep 2nd,2014 i have gre exam,to write the exam passport is mandatory,will they give the passport o monday(sep 1st) by hand.please help me,thanks in advance
Hey nishulk, I had already bothered you thru my quesions here n m here again for d same.
My passport status now shows police report submitted by sp office and action of passport printing has been initiated.
How much time approx. Do I need to wait now for the passport to be handy.pls help as I really need this info to initiate my visa process.
15-20 days but if u need passport urgently and the passport is not to far from u then u can personally meet RPO and request them to despatch urgently.
by the way which is ur RPO.
Hey nishulk my rpo is rpo bhopal.will they ask for some urgency proof, in that casr how can I provide them?
Also, how soon shud I expect the passport number, cosi need passport number first to intiate my h4 visa.thanks in advance.
Yes they will tell u to show urgency proof , call email from ur relative or freind to send via Email. Sorry for delayed reply.
What is ur passport status hope u may have got till now
Any two address proof showing same add on both documents. If u have
Electric bill then one current and another one year old
Hi all,
any one can suggest me , how to pay the penalty amount. for address issue they told to pay the penalty amount.
PSK in cash
HI,
In application required it says “An attested copy of marriage certificate issued by Registrar ”
My question is who need to attest the copy. Can it be self-attested ?
Self attested but u will have to carry orignals also
Hi Nishul,
This is a query in general.
When the passport application is submitted at PSK ( i.e. it clears counter C), is there any chance, that there will be objection in documents at a later date.
May be coz the Passport is signed by RPO . he may cAll the applicant if he has any doubt.
thanks for reply
Hi,
I have applied for my wife passport. Her surname have changed after marriage but in section “Have you ever changed your name”, I have mentioned it as NO.
Is this ok or will it create some problem. I am taking marriage certificate and Annexture D as marriage proof.
There will not be any problem if u have not mention her name before marriage. I also want to tell u that if her first name is changed then u will have to submitt affidavit as per annexure D.
But the thing is she will be showing matriculation marksheet/certificate etc which contains her old surname. Won’t it be a conflict that certain document ( matriculation) have different surname than one mentioned in the application. ( sorry, if I am being paranoid here)
Hello,
I had apply for re-issue of my passport as its expire on 7/9/2014, I got appointment of 1/9/2014 at PSK ahmedabad.
I have to add my spouse name. And also she has to change her name due to marriage. Now i have one marriage certificate and also copy of mrg cert(Original)
and we got appointment on same day and same time. So can i show copy of mrg certificate to them as my wife also need to show.
Also in my old pass port add is
like maninagar,ahmedabad. And in new form i had written maninagar-e, ahmedabad so they ask anything or can i ask at PSK to modify it?
And for my wife she need to add my name ( Due to mrg)
And add change ( Due to mrg)
She had below document
1) Original passport
2) Voting card with required address
3) Mrg Certi
So anything else required?
Hello Sir,
I visited PSK Lalbagh Bangalore on 4 Aug 2014 as per appointment schedule & submitted the required documents. I received a SMS from passport office informing me that Police Verification request has been sent
to police station of my area. On 8th August I received SMS from Police Station that I must visit them within next 3 days along with my passport (&photo copy), a residence proof (& photo copy) & 2 photographs.
I visited them on 9th August & signed 1-2 documents as suggested by officer. On asking him when will he send report to PP office, he told in week’s time. On 15th August I came to know from my neighbour that a police man has visited me on 13th in the evening but I was not at home. The police man asked him for how long I was living in my flat. He told for more than 2 years & the police man made some notings in his paper. The tracking still shows that Police Verification is pending. I am confused. Normally, how many days should it take for Police Verification to complete? What should I do now?
My last passport, which is to be renewed, was issued by Embassy in Kuwait in Nov 2004 where I was living that time. As the passport file of the passport may not be available with Passport office at Bangalore, does it mean that Police Verification procedure & subsequent procedures may take long time (roughly how much)? Thanking you. RAKESH
Normally it takes 2 months for issue of passport in Pre verification process till then the status will show pending for verification at your…
In my case I am valid Indian passport holder. I got married in 2012 my wife born in 1991. as per municipal corporation her birth certificate showing that birth month is August(correct month) & her other document like school leaving PAN & Addhar card birth date showing month of June. I want to issue her fresh passport, but due to new rule,s we have to submitted her berth certificate which is issued by municipality office and other document date which are not match each other. Kindly give me your valuable advice in this meter how to apply for fresh passport & what document should be submitted in case of birthdate miss match.
Passport is issued as per birth certificate .your other documents will not barred to her issuing passport.
The PSK was of one in Rajasthan
Annexure F verification certificate and annexure I are two documents for tatkal
Hello Nishulk,
I tried to submit renewal of passport request via Tatkal.
When I visited PSK they asked me to get Police verification done before in hand for the address change. Is that is the case…..please advise.
Thanks
Yes they are right. But there is no provision of police verification in advance. Try verification certificate from Tahslldar Or SDO . refer portal for proper annexures
My Mom’s Passport (Re-Issue due to expire )status is like this from July 25th.
Passport application has been granted to applicant on 25/07/2014. Your application is under processing. You would receive an e-mail/sms once the passport is dispatched.
It says granted and also it says under processing. Its been 3 weeks.
this status is confusing. Any help will be appreciated..
Due to shortsge of Passport booklets delay is causing. since ur passport is granted u will receive the passport without any verification. but u will have to wait for another couple of days.
.
Can my husband accompany me, while I visit passport seva kendra. I am a woman and a senior citizen
They will allow ur husband in PSL. Also they will return your old passport.
Same day
Will they keep my old passport with them, till the passport is issued. When and how old passport is cancelled.
Hello ,
I got my H1b visa in July 2014. My employer location is Texas but first i want go Newyork to visit my best friends. Do i get any problem because my employer location is Texas.
Hi,
Nishulk Advice,
I have taken an appointment at the PSK, Malad,Mumbai for 18.8.14 for submission of the documents for the re-issue of the passport of my son and my wife after filling the form online and paying the required fee on line. I need to know whether I can go to the PSK and submit their application form and the supporting documents on their behalf or they have to personally go for submission of the application form on 18.8.14. My son is working and therefore I want to go to the PSK on his behalf. Please advice suitably. Thanks. K K SHARMA
Your son will also have to go coz finger prints and photo is captured in PSK.
sir I apply passport last week or I go psk for document verification.I tick married coum but I have not marriage certificate then counter b says marriage certificate is must for married people
please give me suggestions that if I fill another application form and tick unmarried colum then go to psk for document verification. to main jab dobara verification k lya jaonga to unko pta to nhe chalega ki maine pahle form bra tha or usmain married column p tick kya tha. please give me suggestions
Submit marriage affidavit as per annexure D. joint marriage affidavit
Hi Nishul,
For my wife passport, I have got annexture D, but my signatures are different my passport ( which I got 8 yrs back). This is because my signature have changed in last 8 years. What should I do in this case ?
Hi nishulk,
I have submitted by passport application today, but at section C the officer put my application on hold for two reasons:
1) discrepancg in place of birth mentioned in the form and in the original birth certificate.
2) I forgot to mention that I had already applied for a passport in 2010( however I never got one)
The officer in sec C told me to come again with a maafinaama mentioning the above two( that you forgot to mention that you had applied for the passport previously and that you had metioned the place of birth differently by mistake also 200 rs fine for this)
Can you help me with the type of maafinama the officer is expecting and also can I now go to the passport office with the maafinama without any appointment (i.e any working day)
Your reply would be a gr8 help as I need to sort out this really fast to get a passport and hence I need to fly usa, m already
Late by 3 months.
Please please help.thanks in advance:)
Mafinama is a simple form of letter stateting that I will not do such mistake in future. The Officer seems to be kind to you penalty of Rs 200/- is nominal otherwise in ur case minimum penalty is Rs 1000/- for concealing the facts that you had previously applied for the Passport even if you have not got the Passport.
No appointment is necessary but u have to visit PSK in morning hours
Hey nishulk thnks for the reply.
Actually the fine is 2000 and not 200.it was a typo 🙂
So, I can go in the morning hours for further processing of my on hold application any day without appointment, right ?
Also, the guys at tcs counter (guys who create token before you start your counter process I.e A, B, C) wont create any problem for getting me inside na? I can simply tell them na that mine is a on hold case and just show them the acknowledgement letter I have for on hold status.
I know I am bothering yoy with all my silly questions, but please please please help.
Yes u can go to PSK in morning hours to pay the fine no body will create problems
Thanks again nishulk for replying 🙂
I am just so worried fr tomorrow, I have the mafinama ready along with the fine just worried about the way the APO or anh officer will be grilling me tomorrow by their questions..:(
I would say that I did all of it by mistake, hope they accept it and my application gets submitted.
Thanks again nishulk for the time.
No need to worry but if ur job is done dont forger to inform me via this forun.
Absolutely I will 🙂 🙂
Thanks for the motivation nishulk !!
Hey nishulk, good news my application got submitted and even the online status now shows police verification has been initiated, file sent to SP office.
M really really releived, thnks for all the time u put in.
Just a doubt, actually my application form was submitted by my agent who was a very stupid agent, and because of whom I had to submit 2000 rs fine for all the wrong details he had entered, now m not sure which number he had put in and which email id he had put in while submitting my application.
I need that number as I will get msg for police verification on that number, I am not able to connect to that agent.
Is there any way I can find out the number he had put in my form ?? Please help, please please.
I am sorry there is no way to get phone No he mention remain in touch with police authority after 15 Days.
Hi nishulk,
Thanks for the info, my status online has changed to pendinG for physical police verification at your respective thana.
Does this mean that the file has been sent from psk to thane.
Is this a good speed.
I just want the passport as soon as I can, so that I can initiate my h4 visa.
Thanks nishulk for being so supportive and proactive.
thana means ur local police station
Hi nishulk, I am done with my police verification today.
How many days more to get the passport in hand.
Thnks in advance 🙂
My sister is a senior citizen and illeterate. She left shcool in 7th grade. We have her bonafide certificate and school leaving certificate from government school.
The documents she has is:
1)Bonafide and tc
2)Adhar card
3)Bank statement.
Are above documents enough for submitting the passport application?
She has not voter’s id or pan card .
Thanks
yes . the documents are sufficient
Hi nishulk,
my possport is in hold status. they told that , need to pay penalty rupees 5000.
Hi,
I had applied for fresh passport in 2010 through post office.because of some reason its under review. now I wanted to apply once again(coz I had applied through post office they didn’t took my photo and finger print).
1>Does they consider my application again??
2>For Non ECR, Does it necessary to take original degree certificate?? (coz I m doing my master and all my certificates are in college and I cannot tell them this because my address proof doc are in native address and presently I m staying in another city) Photocopies are not enough?? Please answer my questions..
After implimenting project of Passport to PSK all files prior to that has been closed. You are requested to apply a fresh application giving your old file No.
(File No alloted by Post Office) for ECNR atleast SSC mark sheet (Orignal Necessay for Verification) otherwise your application will once again come in reviev.